Roaming

Roaming

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Unable to receive OTP notification at overseas

Hi, i just switch my data plan to sim only plan and activate overseas roaming servives. Since then i am unable to receive any OTP notification.. Kindly assist. Many thanks

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Prepaid mobile ‘No service’ in Australia

Hi, I'm overseas in Australia and my Prepaid mobile shows 'No service'.  I tested the sim in another mobile and it's the same. I can't login to my Starhub App because I cannot receive the sms code to login. I also can't login to HubID. I thought I had run out of credit so I recharged from my Bank Ac

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Cannot top up, invalid number

Dear Sir/Madam, I'm trying to top up today with the Strahub Prepaid App, but I got message "we are not able to process with this number, please ensure a valid mobile number is entered". The card is actually to expired JUN-2021, which shows on the card package. My card number is 83646557. Could you p

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Reactivated SIM card not not working overseas

Suspended my mobile postpaid plan while overseas. When I reactivated my line while still overseas, unfortunately there is no service. Called StarHub and they say nothing is wrong and the line is shown as active. Tried replacing phone and removing and inserting sim several times for three last 10 hou

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outgoing calls barred

I use prepaid StarHub Sim in roaming. Can recieve call just fine, but can't make any calls. Help?

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Not able to receive SMS when overseas

I have a prepaid card. I have ben receiving SMSes. But now that I am overseas, I am not able to receive any SMS! This is very urgent. I have also messaged your team at Facebook with no response. I hope someone is able to help me please..

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Network Selection failed - India

Hi, I've arrived in India on a vacation. My starhub postpaid sim (on Iphone 11pro max) is not selecting any network automatically. I've tried to connect manually also, but it's not working. plz refer attached photos for your reference.   Bcoz of this issue, i'll not get any calls

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unable to resolve overseas SMS OTP and starhub is unable to resolve.

SMS Otp Services cant be received or delayed with starhub.At this critical time, when overseas we have to fill up forms from the government . Singpass, EtcBut the sms otp services  is almost useless though i have paid for overseas roaming..I called up technical team and they given me some code to re

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International Roaming

Hi, i am currntly not in singapore.. and urgently need to receive OTP sms, how to activate the roaming service? i tried using the starhub app but it didnt work at all.. please hel

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International Roaming Charges

Hi, I just realised my bill every month got $10 for the international roaming charges? When I go to Starhub app showing international roaming is $0 per month. Can let me know what is this $10 charges?

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