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Late receiving OTP

Hi Can fix the issue I'm currently oversea in Malaysia. OTP receive late today. When i receive it , i keyed then it became invalid already... So stressful has been trying this for the whole afternoon today.  -use sim on other phone -restart phone -no overdue bill

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Can't receive OTP on time

Hi, I am currently in Malaysia. I couldn't receive my bank OTP on time but after a few hours or even the next day this few days. I had tried to restart my phone and changed the SIM card to another phone to try but it's still not working. I can the other SMS but only my bank SMS for OTP.

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unable to call out and received OTP

Dear PIC I currently in Malaysia , my phone no. < removed private information> since today morning (27/10) can not call out and received OTP from bank . Please check and solving this problem urgent , Thanks Best Regards Yng Yng

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Unable to receive incoming calls

Hi, I am not able to receive incoming calls and SMS message while no problem with outgoing. I am currently in India. Could you please check the issue ASAP? Thanks & Regards, Deepthi

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Error in activating data roam

Im currently in PH but my starhub has no service. I have encountered an error in activating data roaming in app. It says not eligible.

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4g not working at all

Hello, I'm using iPhone 8, many times check APN, tried another phones, nothing happens. Have load on my balance and topped up recently. Please assist.

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Unable to receive bank OTP

I am overseas now.I am trying to get an OTP from my bank to do a transaction but to no avail. I subscribed for pay as you roam at 7am,24 Oct 2020,but network is still unavailable.Please help.

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Unable to receive OTP from bank

I am overseas now.I am not able to receive an OTP from my bank for an urgent transaction.I have subscribed for a pay as you roam hoping to solve the issue but to no avail.My starhub is still showing 'no service.'My pay as you roam was activated since 7am,24 Oct 2020 and will end at 6am,27 Oct 2020.P

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Not in Singapore but unable to register to any carrier.

Hi, my phone shown no service since i away from sg. I was not able to make incoming call, outgoing call, or connect to mobile data. I went in to Network Operator and tried connecting to any local service provider but still not able to. Please help. Thnx!  Rgds,  Shirley

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Accepted Solution

Postpaid Starhub SIM unable to register to Malaysian network

I have problem registering to Malaysia network. My S7 hp says sim does not allow. It has dual sim function but unable to activate. APN set to data SH.  First time having this problem. Though the hp can detect several Msian network but sim do not allow. Tried on different mobilephones..also same prob

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