Roaming

Roaming

Learn all about StarHub Roaming here

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Overseas SMS not working

Dear team, I'm facing massive issues with the SMS service from Starhub and I'm really upset about this since nobody is able to fix this problem. I have 3 numbers with Starhub and on all 3 numbers I cannot receive or send International SMS. Roaming is activated I also ahve checked the GSM codes chan

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How to deactivate my roaming services

Hi, pls help me deactivate my roaming services, im currently back in philippines right now. I remember i activated my roaming add ons but i also remember de activating it after how many days. But i guess it didnt push thru, now i got bill shocked coz of the roaming charges. Is it possible to termina

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No Service Overseas and Unable to Activate Roaming

Hi I have a Starhub postpaid account but my SIM has no service when I'm overseas. I tried to activate Pay As You Roam via the Starhub app, but it kept showing an error that said I am not eligible for the service.

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1.6K

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Forbidden network when roaming

I upgrade my plan recently and purchase 2 gig data roam for Malaysia. However, my network status has been for emergency call only.

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Roaming service is not available

Hello mam/sir I already send message Starhub in messenger but they always asking the account holder which is i dont have any contact now to our agent which we buy this sim card to him. Im a Seafarer i used this prepaid sim for two years and i accidentally which off the roaming service..Please mam/si

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23

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No service while roaming

I am in Canada and bought a happy prepaid sim, bought a data package before I left, but now I'm here I cant get any connection. My sim says not registered on network so when I tried all the other steps people have followed nothing is working. I reinstalled the prepaid app and now cant log in because

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1.1K

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Data Roaming charge is not deducted from my data plan!

I purchased data plan but my data usage is sometimes deducted from my main account, not from my data account. It is very strange.  I believe some kind of technical error is occurring.  I have never used any calls, so it is sure that my data usage is deducted from my main account.  

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Cannot get coverage at abroad

Hi Starhub, I have difficulty to get coverage at China. If my roaming is off, please activated it. I cannot get OTP for log in the apps. My phone number is < removed private information >.

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International Roaming not eligible

I've just recontracted last month and my international roaming service was deactivated. A few hours before going to Malaysia, I was trying to activate international roaming but the site was saying I was not eligible. Around the time I was boarding the plane, I tried calling the hotline but was put o

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