Roaming

Roaming

Learn all about StarHub Roaming here

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NO SERVICE OVERSEAS

First time overseas with this SIM card.  I'm in the USA and I get NO SERVICE.  Tried rebooting iPhone.  Tried manually selecting each USA carrier.   Waited for hours still and NO SERVICE.

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7K

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Lodge a complaint

I am abroad and my phone is not working. I can't make or receive any calls. StarHub has been unwilling to help and they keep charging me for services I don't use. Who can I complain with ?

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15

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Postpaid starhub sim no network signal in Philippines

Hi. I would like to seek help urgently as my starhub sim doesnt have any signal here in manila philippines. It is impacting my sms banking OTPs. Please help. Thanks! Ive already purchased data roam also but i couldnt use it because there is no network provider.

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32

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On roaming but changing phones

Hello team! I'm currently on roaming with my prepaid sim, may I know please if I'll have issues with my roaming status if I take out the sim and transfer it to a different mobile device? Thank you !

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13

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How to receive messages when I’m oversea

Hi, even though I activated my data roaming prior to going oversea, how come I can’t receive messages from Sg? Please advise

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9

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Roaming issue in malaysia

I have existing data roaming plan. Still 25 sgd have been deducted from my account and I cannot connect to internet anymore.

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19

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Accepted Solution

No service oversea

Hi, I'm currently overseas (Myanmar) and I need to do a few important transactions and needless to say, I'm having No Service for my starhub eventhough I activite rooming. How can I do for this?

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28

4

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Request waiver of international data roaming charges

Hi StarHub, I would like to request for a waiver of the international data roaming charges. I forgot to turn off the data roaming when I insert my sim card into a new phone while I am overseas. The bill is $240. Kindly advise. Thank you!

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32

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Happy roaming

Data roaming in Malaysia, deduct my balance whenever i on it for Feb and Mar. Kindly assist to resolve this

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12

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International Roaming

Hi Starhub, I was out of Singapore, and I subscribed to the data roaming plan for my 2 different numbers. But somehow one of my numbers didn't work to subscribe to the plan(maybe connection issue?), it charged $106 for 34M... 🤯 Is there anything you can save me this? I surprised as I should pay m

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14

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