Roaming

Roaming

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International Roaming Charges

Hi, I just realised my bill every month got $10 for the international roaming charges? When I go to Starhub app showing international roaming is $0 per month. Can let me know what is this $10 charges?

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Urgent: Unable to receive SMS OTP while i am oversea

Hi Starhub, I am Starhub prepaid card user. Currently I am at Malaysia I can't receive any message OTP from Singapore bank, I need it to do some bank transaction. So please help me to solve the problem asap.  * Starhub sim card status is Emergency calls only*Already turn on roaming*Changed Sim card

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Cannot receive the OTP roaming to log in the app.

I am having troubles to login again and I need it to top up the card and continue with the service. Thank you in advance.

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No service

Dear Starhub,    i have linked all my bank details to my starhub prepaid card. I am overseas not in Singapore at this moment . Anyone can help me on this ? If not I am stuck overseas with no cash at all

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Prepaid Roaming Help

Hi,I am currently overseas and need help to activate my roaming settings on my StarHub Prepaid app please.I am unable to receive messages and OTP messages to log into my prepaid app.Thank you.

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Can't make outgoing calls on roaming

Hi, I'm on a prepaid sim with the "Happy Data 30 bundle" and am currently trying to use it in Hong Kong. I'm unable to make outgoing calls despite having roaming switched on. Please help. *I cannot call 1633 and registered using an international passport.

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urgent need to activate international roaming

Please help i cannot activate International Roaming. it will always prompt that i am not eligible to add this service.

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Unable to activate roaming services in overseas

Hi, I'm currently overseas and not in SG so I can not receive messages OTP for my starhub app. I did not enable roaming before leaving SG. How do I activate it now?

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No Service in Malaysia

I've activated PAYR as instructed on the website, purchased 3GB Data-travel asia pacific via starhub app and recieved sms confirmation for both subscriptions.   I've enabled the roaming setting in my ios, I've restarted multiple times yet none of thes help with the connection. I do not have another

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"No Service" on 1 of 2 SIM cards when overseas

My wife and I are in Singapore regularly to visit family so have (2) Starhub prepaid SIM cards we keep active (can top up via POSB easily enough + extend validity). I have a spare phone I use to check the SIM cards every 30 days or so as well as to get OTP codes when needed. Both SIM cards have a ba

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