Roaming

Roaming

Learn all about StarHub Roaming here

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Data travel global not working - URGENT HELP NEEDED

Activated DTG3 and phone shows 4G but not loading any webpage or app. I m in Iran and never faced this issue but this time facing issues - tried restarting phone but didn’t work - tried changing network provider but didn’t work Urgent help needed please

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My Starhub postpaid sim not working on roaming

My Starhub postpaid sim was working in Singapore but in India there is no connection. Tried multiple things, switching roaming on, changing slot/phone,, but no luck. Need urgent help.

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Roaming in ChinaMobile No 4G

hi, im roaming in china mobile no 4g network, always EDGR,but if I'm choose for ChinaUnicom can use 4G service. But ChinaUnicom is bad signal, I want choose Chinamobile, how can I do it??

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Accepted Solution

No Signal with International Roaming in China

Hi I can see I've "International Roaming" in my active add-ons and I'm currently in China. But I'm not getting any signal and cannot receive SMS for days. Please help!!

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No DATA ROAMING AT ALL

I signed up for the global data roaming and I am in Italy and totally no data for days now.. it's totally not acceptable that u charge us and do not provide the service. Pls help urgently. Im here for work and I need my data!

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Hi, When we travel overseas, the incoming OTP msgs from Bank are chargeable?prepaid Starhub with roaming activated.

Hello, I am relocating to Spain and would like to know, If I can keep my strahub SIM Active, since my bank accounts and other accounts are linked with this number. Are incoming messages chargeable? Any minimum balance to keep to make sure the sim is active?

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Receive sms overseas

Hi I am not able to receive sms overseas. Do I need to activate roaming?, when I try to activate roaming from starhub app it says I am not eligible. Kind of stuck now in overseas country and not able to do any transactions as otp not able to receive. Please help.

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Poor and aggressive customer support EVER!!!!!

I visitted Hillion mall Starhub B1 on 31.10.2021 - around 5pm to help my friend enquiring about the roaming service - which she had used many times before in the past 3-4 years. The store is not crowded. Met the customer support Jackie at counter 4 - she seemed to focus on her phone and texting or d

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How to receive SMS from overseas?

Hii I'm already overseas and waiting to receive my OTP via SMS. But when I tried to activate international roaming on the My Starhub App, it showed 'failed to submit request'. I only need to receive incoming SMS, no need any outgoing calls or SMS.

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Accepted Solution

No signal overseas(China)

I'm traveling in China. No service for my postpaid card. Then I activated roaming services via starhub app, but still no signal. Rebooting and changing sim slot did not help. What should I do?

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