Prepaid

Prepaid

A space for our StarHub prepaid users to discuss tips and tricks

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Wrong data top up shown on app

Hi, I just tried to top up the 4 Week 5Gb data plan on my pre-paid sim but the app only shows that i have 1gb data..please help! attached relevant screenshots below

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Prepaid card locked

Hi Starhub, I believe my prepaid sim card is locked due to inactivity. Let me know how to re-activate it? Thanks

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Request for re contract vouchers

Hi. My contract is due for renewal. I like to ask for vouchers to offset my purchase costs for new phones. Pls tell me how to do it. Thanks. < removed private information >

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11

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Unable to receive incoming SMS messages

Dear Starhub, I requested for porting over Starhub prepaid to Starhub postpaid on 1 August, but until now the porting has not been processed and I have to hold up to two phones. Moreover, my prepaid SIM (still active) could not receive incoming sms messages. Anyway I could solve this?

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Ownership for my prepaid number

Hi May I request a Letter of ownership for my prepaid number < removed private information > to use to open a bank account.

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22

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Is receiving SMS free in prepaid?

Hi, is receiving sms free for prepaid cards? I have free data and voice time in my account but I don’t have any sms s, can I still receive a sms? thank you

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22

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Operation Director

I am in Myanmar, my outgoing calls are barred and my incoming calls is not working either, i have sufficient balance in the prepaid card and i have also purchased the IDD plans and open the roaming via the starhub prepaid app, may i know how do i go about this?

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12

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Tanmoy

Can i port singtel prepaid number to starhub prepaid. Is there any charge for that.

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16

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Resume Voluntary Suspension

I received an e-mail that my 6 months voluntary suspension is about to expire. I would like to reactivate my number again. I went through the app but there is no option. How do I go by activating my number again? Thank you. 

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16

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Prepaid number to postpaid number

I am trying to convert my starhub prepaid number to postpaid to port over to Circles Life. How do i do this without paying any fee or subscribing to mobile plan? This prepaid number is under my mothers NRIC but for some reason its an invalid NRIC and not recognisd in Starhub

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