Prepaid

Prepaid

A space for our StarHub prepaid users to discuss tips and tricks

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I want to get my previous mobile number back. Is there a way to get it?

My number was a postpaid line. I want to get it back on prepaid (preferred) or postpaid.

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prepaid simcard puk code

Hi i locked my prepaid simcard. Tried to key in my prepaid sim card number but it says invalid. Pls help

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Code PUK needed

Hello, I bought a Starhub SIM card last year, as I spent 2 months in Singapore. When I left Singapore, I kept the SIM card with me. I am now going back to Singapore and need to reactivate my SIM card urgently. As I can't remember the PIN code, the PUK code is requested to unlock the SIM card. I d

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51

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Mobile number ownership

Hi I am helping my domestic helper to open an account with dbs and dbs needs to have proof of ownership of her mobile number. How can I get that proof urgently for her ?

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22

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Suspension of mobile services

Currently I’m in India. I would like to request temporary suspension of mobile plan from today till 1/2/2021. I do not have Facebook and Twitter account to send my particulars. Kindly advice me other point of contact to send my particulars for temporary suspension of mobile plan. thanks 

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14

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Change of account holder

Hi all, Need information on how to transfer account's ownership. I have been using STARHUB that was signed under my sister in law's name. Now i would like to transfer the ownership of the account from my sister in law to me, how do i do so?

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91

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Activate new sim card

Hi, pls help to activate < removed private information >. I am Lim Teng Yi, do you need my IC number?

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21

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Puk number

Hi. My name is Dara. I would like to request my puk number. Could you please help me sir. Thank you in advance. Name : Surtini Phone Number : <edited to protect customers' privacy>

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15

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Received unauthorized top up and usage of my own account balance?

I'm not sure how this happened, but is there a way to work my around it to prevent future problems like this and/or trace the perpetrator? I've also called Starhub prior to this, even though they have reverted the transaction but the CSO also indicated that it's not possible for someone to use my ac

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59

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