Prepaid

Prepaid

A space for our StarHub prepaid users to discuss tips and tricks

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StarHub Careless Attitude Towards Senior Citizens

I have a Senior’s Plan with StarHub which expires soon. I tried to renew/continue my contract online and via their StarHub app but was unable to do so. I then called the hotline for assistance and was informed that the ONLY way to recontract my line was to go to a StarHub shop.  I canno

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No mobile network

I hv been using prepaid for years, only these few months having network problem... It downgraded from 4G to 3G without network... I hv to use other delco network .. Could any one help me? 

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Extensions of the SIM PREPAID

Can we using the prepaid app for extension of the date upon expiry. Actually nowadays many function can use the app. Why we can't do the extension directly and be more convenient. Also it will be good to have an option to auto extension.

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terrible attitude

I order SIM card via the website. But customer servicce asked me to proof my address. And I send my TA copid to them one week ago. But nothing happend. So I re-send a lot of emails to customer service & customer care even call 1633. BUT nobody reply. No one can tell me what is going on. I s

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extend expiry date of prepaid sim

hello, How do I extend expiry date on prepaid sim without topup? I did it once but don't recall how to do it.. thanks

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71

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unable to check my prepaid card balance & top up maxmobile value prepaid plan.

Hi. I want to check my prepaid card balance and also top up my maxmobile value prepaid, so when i press #131# and *113#, it's wrote that connection problem or invalid mmi code. So how to solve this problem?

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Reactivate SIM card

Hi! Starhub, My SIM card expired Last Week and due to my busy schedule, I forgot to top up my SIM card. Is it possible for you to reactivate my SIM card ?

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Refund

I paid for prepaid top-up card but used the wrong phone number is there any refund?

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restore prepaid mobile number

hello, I need to restore my prepaid mobile number which I didn't use for the last 4-5 months. I tried to top up but I couldn't. Regards, Baur

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is it possible to terminate postpaid number and recontract it to prepaid ?

Hi , would like to check is it possible that if I terminate my current number which is under Postpaid , and when i recontract/sign up a prepaid number, can i choose to use back my old number ? please kindly advise

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