Postpaid

Postpaid

A space for StarHub postpaid members to ask questions

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Overdue Bill Payment

I have received a final message for my overdue bill payment and due to unforeseen circumstances, I am unable to pay the full amount in one go now. I would like to check if I can request to pay the remaining outstanding by short installments?

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iPhone 13 esim support

Dear Starhub, It has been 3 years since iPhone XS launched with e-sim capability. I believe this request has been raised multiple times such as the following link:https://community.starhub.com/conversations/postpaid/iphone-12-esim-support/5f864fcbb3febd5f6d70b33f https://community.starhub.co

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19

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No Service for more than 1 day - is there an outage??

Is Starhub having an outage? There's totally no service for my line since 15th September until now (16th September 3:26pm). When I called, they admit that there's an outage which affect some numbers but some customer service officers suggest me to change SIM card. Would like to know if there's anyt

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16

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cant receive otp / verification code from bank

hi , just fully ported over to starhub 2 days ago. after that i cant log into my banking and exchanger app cause i cant receive and sms/verification code from them.  called starhub and stuff unable to help. have anyone faced the same issue?

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19

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Early termination fee

Hi, I would like to enquire about the early termination fee charges for mobile+ 155 2 year plan. Contract ended on Nov 2022. Thank you.

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21

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Old bills up to past 6 months

Hello, I did not know that we only get to view our bills for the past 6 months in the starhub app. As I would need the Apr-May20 bills, does anyone knows how to retrieve it other than paying for it? How can starhub charge us for our own bills. Ridiculous

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121

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Accepted Solution

Recontract

Hi, currently I’m on $80 2 year plan. I’m eligible to recontract on the 1st Oct and my contract ends on 28 feb 2022. Will i be able to recontract to Sim Only 1 year plan on the 1st Oct or i have to wait till my contract ends? Thanks.

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41

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Starhub Recontract Voucher

Hi. My account is ready for recontract and would like to know if there are recontract vouchers available so i could purchase a new phone?

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21

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Billing enquiry

I was calling StarHub billing enquiry contact number for two days. Nobody answered the phone call. That's why I drop my message here. Mobile is SmartSurf HD Plus plan. Billing no. is 0186856130012015 date from 01/01/15 to 31/01/15.Problem :  Caller No. Display is charged 5 dollar while it should be

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3.8K

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Mobile early recontract fee waive for hub club member

Hi, No benefit of early recontract fee waive hub club member? I subscribed Broadband+TV due to this benefit and if SH just removed this then there is no reason to maintain TV which I don't watch!

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28

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