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A space for StarHub postpaid members to ask questions

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Amazon Prime

Trying to sub Amazon Prime through the My StarHub app but it keep redirecting to Error 202 page. Tried re-install the app but problem persists. Any solution on this?

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How to terminate SIM only play from oversea

I’d like to terminate SIM only plan from oversea. I’ve already left Singapore and then I’ve requested Starhub NEX shop staff to terminate our 3 mobile SIM only plan on my contract ending date 23th Aug 2021. But now Starhub request us to pay 3 existing mobile line which I’d requested the terminati

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6

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Accepted Solution

Enter PIN to lock SIM

Got a new 5G postpaid SIM card for my iPhone. What is the default PIN to enter to lock my SIM? Thanks for help.

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12

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Activation of new 5G Sim Card

I just received my 5G new phone and sim card yesterday. I was told to activate the sim card online but there's no option for me to do so. Kindly assist. Thank you.

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28

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Complaint!!! Netflix billing

Anyone having billing problem on Netflix with StarHub???

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13

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Port in to starhub

Hello all, My number got portin to StarHub this morning but I cannot receive incoming call and sms from other telco accept StarHub. I call customer service this morning and it say all will be working in 24 hours time. I have done other port in to other telco before and I don't have to wait for 24

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8

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Billing for Netflix

In April Bill for my mobile, I notice that I was  charged for $19.80 for Netflix under third party service. in April Bill for TV, Broadband, I noticed again that I was charged for $19.80 for Netflix under third party service. This is strange. I had been paying Netflix directly monthly using my credi

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2K

5

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SIM card activation

Inserted my SIM card into my new phone but there is no network.

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9

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Can send but cannot receive sms

Problem as stated in title Already tried resetting phone and call barring service but problem persist

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14

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5G network issue

I am having network issue with starhub for more then a month, I keep getting network drop and zero network signal icon. Changed my sim already, but still faced the same issue. Starhub customer service and network team keep asking me to wait for 48 hours and drag this issue without a proper resoluti

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18

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