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Activate New 5G SIM Card

No option in the StarHub app for me to activate new 5G SIM card

Question

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Customer service

Hi, to whom it may concern, im writing to complaint about what had happen, 2 weeks ago i call up customer service to enquire about doing a number porting from singtel to starhub when its not the same account holder name, upon enquiry the agent told me yes i can do so, hence i go ahead and do the por

Discussion

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Recontract

Hi like to enquire whether i a eliginle to re contract now

Question

12

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New sim card activation

Bought a new phone and was given a new sim card to replace the old sim card. Have inserted the new aim card in for more than a hour, but still it has yet to be activated yet. Have tried looking for help online but unable to find any answers to my issue. Will the aim card automatically activate it

Question

10

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I can't activate my new 5g sim card

I've tried activating my new sim card on both the website and the app bit the option does not seem to be available

Question

110

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Charges on Caller Number Display

Hi, I have recently renewed my contract and realised that I have to pay a monthly fee for the Caller Number Display. This service was not chargeable in my earlier contract. Also, my wife has renewed hers a few months ago and this service was complimentary. Can I ask why this service is chargeable no

Question

19

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iPhone 12 esim support

Dear Starhub, It has been 2 years since iPhone XS launched with e-sim capability. I believe this request has been raised multiple times such as the following link:https://community.starhub.com/conversations/ideas-exchange/esim/5f23c12b9e66e656044c1096 Can you please confirm if Starhub will be suppor

Question

1.1K

4

Accepted Solution

what happens when old $75 2-yr mobile plan contract has expired?

hihi, my dad mobile plan $75 2-yr contract is ending next wk, with 20% CIS discount. may i know what happens if he doesn't renew/recontract? will the subscription rate be reverted to its original $75/mth?he's also above 60 and eligible for the Senior Go mobile plan but i've tried to sign up onlin

Question

22

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Extension of payment

Hi, I have 2 months due & couldn’t pay now due to sudden loss of income in my family. but my pay only comes in end of October. I’ve tried to facebook message but the bot would not detect my phone number… I would only be able to settle the full bill end of October

Question

13

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Mobile Port In (Unable to receive call & sms)

Hi , I got a new Starhub sim card on 28th and the port-in will be carried out at night. Everything seems all right with the Starhub 4G service but i realised i am not able to receive call & sms. Kindly help with thanks ~ Regards, Nick

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