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Postpaid

A space for StarHub postpaid members to ask questions

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Horrible service

I'm surprised by the service rendered by your contact centre. I've called your hotline 1633 moments again and spoke to your contact centre staff Shenee. She asked me tons of irrelevant questions like what time did i get the new sim card and even requested me to insert the sim card before i can activ

Question

22

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SIM card blocked permenantly

Accidentally blocked my SIM card after entering the PIN number wrongly too many times.

Question

8

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I want to cancel smart support basic subscription for my postpaid mobile connection.

I want to cancel smart support basic subscription for my postpaid mobile connection.

Question

5

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Charged for itunes purchases when I do not own an iphone

I have been emailing Starhub on the above for 2 months but there is no conclusion to the matter. It is so frustrating to keep receiving patronising replies. 2 months have past. Emails after emails have been sent. What were the investigations being done? What were the findings? Nobody gave an

Question

223

2

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Numbershare and Apple watch

Hi all, it seems like many of us are having issues with the above-mentioned and we are always directed to contact them on messenger instead of getting the issue resolved. Just thought I'll start a tally and see how many of us encountered issues, start date, resolution duration (if any). I'll start m

Question

214

12

Fraud charge on my son's iPhone at 1135.84sgd!

My son's account has been hacked and we are billed an amount of 1135.84 sgd. We went to the Apple store at Orchard Road and made a police report on the same day( 13 Oct 2021) as attached. Further details could be found in the police report. The Apple store had asked us to report fraud and request a

Discussion

16

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Unlimited Talk Time

What exactly the 'Unlimited Talk Time' means? Is it only for local calls?

Question

8

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New Sim Card Cannot use on Samsung S7

Hi Just got a new sim-only sim card from Starhub. I tried to use it on my old samsung galaxy s7 but it showed no sim card after i insert it. Thanks

Question

7

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Google Refund- correlation ID

I want to make a google refund ing play store but google asks for correlation id which can be provided by my service provider.

Question

6

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Google Play Content / Google Play Developer

Received the bill of SGD900+, call starHub, refer me to Google Play to ask for refund, fill up the form but Googla Play need me to fill in "Correlation ID" which should provided by Telco, I've send email to Starhub CS but no reply at all.

Question

1.7K

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