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A space for StarHub postpaid members to ask questions

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Recontact mobile starhub postpaid

Letter of Authorisation Date:20-09-2021   Dear Sir / Madam,   I,  Lee Yit Moi  (Name of Customer), XXXXXXXXX (NRIC/ FIN/ Passport Number), hereby authorize Hun Yen Kiew  (Name of Proxy),  XXXXXXXXX (Proxy’s NRIC/ FIN/ Passport Number), to receive/collect the SIM

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Forgot to use recontract voucher

Hi, my contract with starhub is alrdy able to recontract and i am looking for a recontract voucher which starhub has usually sent me for the past years automatically but seems to be absent this year, and i per-ordered iphone13 pro max last night, so may i know the voucher can exchanger to cash to m

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22

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Feedback on SmartBuddy mobile plan

I am a Person with Vision Impaired and is currently on the SmartBuddy mobile plan. I am eligible for recontract and was excited to do a recontract to get the new iPhone 13. i called the customer hotline to check on the pricing of the phone with the recontract and was provided a price. I tr

Discussion

8

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Numbershare Problem

Hi, Everytime when I restart my Samsung Watch 4 LTE, the eSIM disconnects from the mobile network and I am no longer able to turn on the mobile plan mode on both my watch or the galaxy wearable app. The error from my watch will say that I am only able to add Starhub Plan,which is already the only

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15

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Mr Woon

Wake up Starhub!! How can you terminate a service without informing the subscriber or sharing on your websites! Starhub stopped mutlisim services without informing! I renewed my contact last Thur for a Saumsung HP. That night I realized that my multisims were not working. I called them the next day

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18

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Trade in

I have purchase the new phone online, but the trade in option is not available during the Prebook. can I still walk in to the StarHub shops to trade in my old phone after I have receive the new phone?

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35

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Request for Recontract Voucher (Mobile)

Dear StarHub May I request for recontract voucher? I am eligible to recontract currently. Appericate If you can look into my request and kindly consider. Thanks.

Question

140

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Overdue Bill Payment

I have received a final message for my overdue bill payment and due to unforeseen circumstances, I am unable to pay the full amount in one go now. I would like to check if I can request to pay the remaining outstanding by short installments?

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20

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iPhone 13 esim support

Dear Starhub, It has been 3 years since iPhone XS launched with e-sim capability. I believe this request has been raised multiple times such as the following link:https://community.starhub.com/conversations/postpaid/iphone-12-esim-support/5f864fcbb3febd5f6d70b33f https://community.starhub.co

Question

61

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No Service for more than 1 day - is there an outage??

Is Starhub having an outage? There's totally no service for my line since 15th September until now (16th September 3:26pm). When I called, they admit that there's an outage which affect some numbers but some customer service officers suggest me to change SIM card. Would like to know if there's anyt

Question

17

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