Postpaid

Postpaid

A space for StarHub postpaid members to ask questions

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Error message upon Check out

Hi, i'm unable to complete my purchase online. it's keep on prompting to clear my cart. I have done it a few time but the error keeps on appear. Need help please. Tried calling hotline 1630 waiting for 40min still didn't get to speak to anyone.

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4

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Deactivate smart support and caller number display

Please Deactivate smart support and caller number display services from my phone number < removed private information >.

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3

2

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Starhub 4g data speed become very slow now

My phone receive full bar of data signal but how come the data speed is so slow......

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949

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Accepted Solution

Postpaid plan switching to sim only plan with no contract

Good Day! Just want to ask the proper procedure for switching to sim only plan with no contract. I'm already eligible for re-contract since July2020 and my contract end date is November 2020. Can i already switch to sim only plan or do i have to wait before my contract end date? Hope to hear from yo

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1.9K

4

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Cannot receive sms

I have been unable to receive sms since yesterday and this is causing a lot of disruption to accessing OTPs. Have called customer svc, followed instructions to restart phone, remove SIM card, key in deactivation code but has none worked. Please help.

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7

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Dual Sim Card

Hi, I'm currently using dual Sim card due to work requirements. I have two hp, one with camera and another without. I am unable to recontract my plan as current plans don't allow for dual Sim cards. Is there any solution for me please?

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7

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deposit refund

Hi, I just recently ported my starhub mobile, how can i get the deposit refund do i have to request it or it will be auto refunded by check? Thanks

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6

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Recontract voucher

Hello, I will like to check my eligibility for recontract voucher. Can anyone assist in this matter?   I saw from some posts that the recontract voucher is given to those who completed their 24months contract. Hope to hear from anyone soon. Thank you very much!

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9

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eSIM for iPhone

Following up on earlier threads, is there any progress or a timeline decided on offering eSIM service for iPhone users on Starhub mobile network?

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11

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Unable to receive sms and sms OTP in overseas - Please help!

Hello Starhub, I am unable to receive the sms OTP. I'm currently in Malaysia. Pls help urgently. I need to do a transaction.

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10

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