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Encounter any mobile network issues while on your phone? Let us know

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Feedback on area with bad reception

Hi, I noticed very bad reception at some areas in Sophia Residence condominium. It has literally zero to one bar of phone signal only. A lot of residents here are complaining the same as well. Can you assist on this matter?

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No Network

Hi I does not have any Network for my phone to even call the Hotline to resume back my line. Its there anyway to contact the customer service to resume back my Network?

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5G supported

Want to know that Samsung galaxy s21 ultra US model support StarHub 5G cellular? 5G Bands 2, 5, 25, 41, 66, 71, 260, 261

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Mobile Data not working Frequently

Unfortunately I have been facing this frustrating issue. My mobile network is not working frequently. I am using Galaxy Note 8.  I have the data signal showing 4G but I can't get the connection/receiption at all.  I can't go to You Tube, my online apps (e.g. facebook, google, Android App..etc) and F

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Network Selection In China

Hi, I have a Starhub SIM on Welcome Plan (which I have been using in Singapore). I am now in China and trying to latch on to a network, but cannot select any network either automatically or manually. In manual selection I can see the list of available networks (China Mobile, China Unicom) and when I

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Reception at East Coast Lagoon Food Village

Any idea when 4G reception will be back at Lagoon hawker centre? Hasn’t been working for a week

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Weak phone signal at Sentosa Cove

Hi I live in Sentosa Cove in an apartment on the 6th floor and the Starhub phone signal is very poor (only 1 or 2 bars) and at times. Often I get better phone signals from Indonesian networks. Goes to show that Starhub mobile network island wide is not as good as they claimed. Can Starhub do somet

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unable to send or receive SMS

My iPhone is unable to receive/send SMS. Had restarted my phone but still unable to

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Postpaid 4g not working

My wife's post paid starhub line (Samsung S9+) keeps losing its 4g connection. Even after switching flight mode on / off, the 4g works, but stops again after about 30mins. This started happening last week after using starhub data roaming in Korea.Things we have tried: 1. Replace the sim card - no di

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Bad service reception in Tan Tock Seng Hospital

Hi Team, I would like to lodge case log regarding Bad service reception in Tan Tock Seng Hospital. We are getting very poor connection in TTSH Hospital. My Office in Level 4 Ward Block, We are very much depend on mobile coverage for work related update and calls. Hope your side can investi

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