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Encounter any mobile network issues while on your phone? Let us know

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5G problems and nobody can fix it

I have been having constant network drops on my phone and the call centre has been unable to resolve the issue. Everytime I call I have to repeat myself. The agents don't seem to check the database and say they will open a case for me. There is already a case open! I need to speak to someone who ha

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Have Mobile+ Subscription but more than 70% of the time have on 4g or worse H+

I'm getting 4G or H+ connection in places where its supposedly 'fully covered' for 5G network like in westmall. When I switch on and off airplane mode I get 5G for a whole 1 min before it drops to a lower speed.

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Postpaid to Prepaid

Hi! Can I port postpaid to prepaid?

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Data usage reminder

Wonder is it possible to use up 10% of 15GB ie 1.5GB in less than a min with a Starhub 4G line?

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Complaint on starhub public relation

My phone network has been giving me problems since March 2021. I’ve been trying to solve this issue with starhub but unfortunately there’s no solution and bad luck with the people relation team. I am using the highest plan and iphone 12pro so I dont see why I cannot connect to the data. Nobody in st

Discussion

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Poor 4G reception at 11 Biopolis way (Helios) for units facing 10 Biopolis way (Chromos)

I noted that Samsung phones (Galaxy note 20 ultra and S21 ultra) tends to have poor reception when inside the units facing Chromos (10 Biopolis way) with only 1 or 2 bars, which resulted in slow mobile network speed. However, I noted that Huawei phones will have full reception. Are the base stations

Question

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Number erroneously ported away

Hi, I have a number which was ported over to giga but instead of giving me a new number, Giga replaced the number with another existing number I had on the Giga. Since the number which was replaced is under Starhub's network, and I can prove that the number erroneously replaced was owned by me, can

Question

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No signal on phone

I have recently upgraded to 5G SIM. The card has been activated. My phone can detect the SIM card but it’s not connected to the network. What is wrong?

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Weak signal at NTU Tamarind Hall

I want to report now at NTU Tamarind Hall, higher storey. Signal is mostly 2 bars on my iPhone

Question

10

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SIM Card issue

I just recontract to a new plan with a handset. Got the new 5G sim card under the same current number. However, when i insert the new SIM card to the new phone, there’s no signal but when i use the previous SIM card to the new phone, there’s signal and it works perfectly.. Able to assist

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