Internet Connectivity

Internet Connectivity

Getting spotty internet signals? Find solutions and tips here

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The NRIC / FIN provided does not register with any StarHub service

Hi all, I signed the contract for 1Gb home broadband on 22 May and the delivery date is 11 Jun. However, currently, I cannot link to my Starhub service with my FIN number and manage it. Could anyone help me solve it or give me any suggestions? Thanks

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Check your wireless adapter settings to improve wifi signal

If you're having signal and speed issues, look into your wireless adapter settings and carefully see if you can spot anything to get better speeds. For those with Intel wireless adapters can go here For others, do a google search and see how you can improve your wifi signal.

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Need help for direct ONT

My Starhub router is defective and have replaced a new one. Was advised to change the profile from DG to direct ONT. I call 1633 and have submitted the request to change to direct ONT on Sunday. till now my broadband is still down. May I know how long for starhub to activate direct ONT for me. As I

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Termination of homehub contract and new boardband contract

Hi, my homehub contract going to end in 1 week time and I only like to sign up for new boardband contract only. May I know what I need to do and when I can sign up new boardband contract only?

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How to transfer my broadband ownership?

hi I would like to transfer my broadband ownership to another person as I will be moving out the house , may I know if this can be done online ? What are the process ? Or do I need to do it at a physical store ? If only can be done at the store , does the new owner and me has to be presented at the

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Poor wifi coverage on Nokia Beacon 1 wifi mesh network

Hi,   About 2 months ago i renewed my Starhub 1GBps fibre broadband/TV contract and received a new wifi mesh router, single unit of Nokia Beacon1, installed by Starhub technician  in the hall TV area where my fibre point /ONT is located . The new router  was supposed to provide cove

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Unable to access baidu cloud

Unable to access my cloud service, the URL is: pan.baidu.com When I switch to connect using my singtel mobile personal hotpost, I do not have issue accessing it. Kindly help on this.

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How do I apply for a late payment waiver?

Hey guys! I think I am going to be charged a late payment fee in my next bill. The reason for the late payment was that I thought it would get charged automatically to my credit card since I set up the recurring credit card option. I kept waiting for it to get charged but it didn't happen and then t

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Maxinifinity disconnection & Broadband temp suspension fee

I was out of Singapore and didn’t use the broadband since March 2020. However I kept getting the bills and I kept paying the since the equipment was with me and I was out of Singapore because of the Covid restrictions. Today, after paying all those bills (200+ SGD for nothing), I get one more bill f

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Ethernet connection

Hi there I am trying to set up a wired ethernet connection. I have already connected a network cable from the modem - data point - data point - PC. Could someone please help me with the numbers to type into these fields please? IP address Subnet mask Default gateway Preferred DNS serv

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