Internet Connectivity

Internet Connectivity

Getting spotty internet signals? Find solutions and tips here

4.8K

Ask a Question
  • •••
U
Experiencing slow/bad service

My appointment for broadband installation was on 20th June 2021. One starhub engineer came down and told me that couldn't install cos no connection to the network and he reschedule another appointment on 22nd June 2021. On 22nd June 2021, a netlink engineer came down and checked for like more than

Question

35

2

0

Complaint & feeback

Internet broadband and phone service have been down since 22 June, the outage is still ongoing for more than 12 hours now. It’s frustrating not to get and advice/notification from Starhub and users have to try to spend time doing troubleshoot. When I called starhub customer support, only then I was

Question

24

2

0

fibre boardband keep dropping

i am a new subscriber to 1G fibre boardband . my wife WFH and everyday had online meeting but keep drop off from her meeting. Arranged your technicalguy came down check.  but spend two hour cannot solved and left saying his manager will follow up. Ask my wife to sign a e.form and there is a ch

Question

35

1

0

Terminating My Broadband on an expired contract

Hi There, My contract ended a while ago and I've just continued to pay the monthly (1GBP fibre broadband). I'm now moving flat and to relocate the broadband it costs $160 dollars, I'd rather cancel my subscription and go with a cheaper provider instead. Can I ask how to terminate my account

Question

40

1

0

Broadband Packet Loss

The above issue has been happening for the past 3 days. When tracerouting, the loss occurs at the first 203.xxx.xxx.xxx. The following is tracerouting to StarHub.com but you can try other sites too.  IP Address  203.118.3.65  Name  203.118.3.65  Period (1 minute,

Question

103

1

My fibre broadband gets cut off every night around 7.30pm

I have a Starhub 1Gbps fibre broadband plan and gets it gets cut off every night around 7.30pm. This has been happening almost every night for the last 4-6 weeks. Each time this happens I turn off the power to the Nucleus Connect ONT and after a few cycles of this, the internet connection will estab

Question

143

2

0

Starhub website is not user friendly

Dear Sir, I had bad experience in the past and now it seems like the same problem happened again when I try to download past statement and/or checking my profile, your website seems to be very unstable and not user friendly searching for the information needed. It is time Starhub upgrade your

Question

26

1

0

Disruptive to broadband & TV when re-contract homehub

Perform an online re-contract to starhub+ 1G plan and book an installation date on 7 Jun, 2-4pm. Got a confirmation email from starhub. On the installation day , I believe ard 8am I can’t access my internet nor watch my starhub TV channel. Call the hotline and was informed that the appointment was

Discussion

37

1

SLOW Internet Service Directly from Modem (Not a wireless issue)

I pay for a 1 Gbps. I mostly get 100Mbps and lucky to see 300Mbps. I'm directly plugged into the modem. I've already had a tech come out, suggested new wires running to rooms. This would not resolve the issue. I can't keep paying a technician to come resolve issue. Can I get out of my contract or re

Question

14

2

0

nucleus modem restarts every night; also when receiving calls from DV

ive been having this persistent issue that every night from 7-830pm my modem will just go on restart mode. meaning power and PON will go solid, then PORT1 and PORT3 will blink meaning got activity - then suddenly all lights will go off and the ports will blink and the cycle begins. i will be able

Question

23

2

0

Get Started!

Ask a question

Popular Conversations

View More