Internet Connectivity

Internet Connectivity

Getting spotty internet signals? Find solutions and tips here

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can Smart Wifi and StarHub TV+ work with Linksys E8450 AX3200 Dual Band WiFi 6 Router?

I switched to Nokia Beacon 1 when i recontracted with Smart Wifi and TV+ a few months back and regretted it so badly. We never had any problem with our previous router with Starhub but this new router (or the Smart Wifi) is so bad that my family keeps having connection issue on our devices. 

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After my contract

Recently my 2years contract finish, now facing my fibre contacction connect & reconnect issue, weekday after 7pm, weekend whole day (occur almost every hrs), customer  service  alway ask me to wiring and On/off modem and router,  i thinks after this practice,  my router will

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too slow internet speed

Dear StarHub, I have a 1000Mbps Fibre Broadband subscription from StarHub and it has been really slow these days. To confirm, I had tested the internet speed on http://broadbandspeedtest.starhub.com/ and attached the screen shot of the results of tests. As you can see in the

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Homehub+ 2G scam

I was looking for a possible recontact plan and I came across this Homehub+ 2G + … plan from only $15.00 per month. There is no icon or description so I called Starhub and they me they don’t have a $15.00 per month plan. All homehub 2G plans are $99 per month.

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Bad 4G signal at Citylights Condo

Hi, I am a StarHub mobile plan subscriber and stay at Citylights Condo. Recently I experience intermittent 4G connection at this location. The condo is located next to Lavender MRT. The 4G network seems to be quite slow and drops off every 5-10min. The 4G will cease to work when that happens. It doe

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Intermittent lost of signal

I have been having intermittent lost of signal on my home fibre optic broadband since last year! How can I get Starhub to understand the significance of having someone onsite during downtime?  And my downtime is usually more than 4hrs.  Like today, it was 8 hours. Anyone out there having

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TERMINATION OF CABLE BROADBAND(NO CONTRACT)

HiI would like to know if there is any fee for the termination of the above? Thank you.

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Recontract to fiber broadband only

Hi, I'm currently on the old homehub 1000 plan without contract.I wish to recontract to fiber broadband service only, and terminate the fiber TV service.May I know how can I proceed?

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Terminate StarHub Fibre broadband

Hi,I am moving out of SG and hence would like to terminate StarHub Fibre broadband on 30 Jun 2021.FYI, my contract already ended. Can I directly bring the following to the main Starhub shop (Nex) on 30 June 2021 ?1. Fibre cable, 2. ONT 3. LAN cable 4. WiFi router 5. power supplyThanks

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Official Solution

Terminate Broadband Service after Contract Expire

Hi,  I want to terminate my Broadband service after the contract ends.  How to terminate the contract? Is there a way to do it from online?  Thanks Yuehao

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