Internet Connectivity

Internet Connectivity

Getting spotty internet signals? Find solutions and tips here

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Access Denied You don't have permission to access "website" on this server.

This is a going issue and I finally thought to leave this in the community and maybe I will take this to the social media from tomorrow. Last 4 weeks I have been calling StarHub and trying to get resolve the number of calls spend every 24 hours is about 40-50 min to just speak to them and to get one

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Difficulty connecting with Wireless@SGx

Hi repeated attempts to get in touch with StarHub over my connection issues on Wireless@SGx have led nowhere. Piecemeal replies from your customer service is not helping with different teams based in Malaysia and elsewhere who are not talking with each other. The Wireless@SGx does not appear to be w

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32

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Cannot connect to a specific game online service

This has been happening since last month, trying to access the Epic Games website is very slow and won't let me sign in. But it will resolve itself after a few hours before doing it again.Doing a traceroute to one of their servers results in this https://www.youtube.com/watch?v=9Gf1KGguPoE

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Unprofessional Technician - Eng Chuan

I'm a customer who has been with Starhub for so many years and writing to feedback on the unacceptable behavior of your technician by the name of Eng Chuan.  There is a need to voice out on this matter because a consumer should not suffer at the expense of your slippage. Firstly,

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no internet connection

done all the possible self-trouble shooting but still no internet connection.. check the modem manual (huawei optical network terminal) under table 2 indicator status description 2.. modem status 4 PON (off) LOS (blink once two seconds).. i think something wrong with the modem as indicated

Discussion

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Slow internet connection at night time

Facing slow 4g and wifi at night for recent month. During the day, my 4g and internet are usually good ( abt 80ms for games), but at night, the ping dropped to 200-300ms. Need help on this!

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bad internet connection

Intermittent no connection or terrible unstable recently. I have already reboot the wifi many times. But it still not working. Please help and fix this problem. Thank you. 

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Fibre broadband down

Hello, My fiber broadband internet connection was down and found that there is no light at "nucleus" optical network terminal. The Linksys router has some light, so it shouldn't be problem. The source of the problem is the Huawei fiber modem (12V 1A output) power adapter.   Is the

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19

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Frequent Fibre Internet connection and TV+ issues

Have been a loyal StarHub customer since 2013 - Cable, Fiber, mobile and never had any issues. Since re-contract in early June 2021 where I was forced to choose TV+, it has been nightmare with constant breaking of internet connection requiring restarting the same Google/Nest Wifi router or the Fiber

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Home fibre internet down

Hi Support, I'm staying at CCK area and my Fibre internet not working for almost an hour already. Please advise what is the issue? Thanks.

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