Service not resumed after recontract
Hi Normally, how long does it take for the Broadband service to resume once I recontract? I recontracted with Starhub recently. I was told that there will be broadband service disruption from 7 AM on the day of the delivery of the new set-top box until a couple of hours after the set-top box i
Why is there a disconnection fee for your fibre broadband even after you have finished your contract.
Can some one explain to me the logic behind this termination charge of $30 even after you have finished your contract for fibre broadband? when did this start?
I’m having problem with the router! It is blinking, I tried to reset it. But it show no internet
Did not subscribe but Charged for Netflix Subscription in my Starhub Broadband bill.
I was charged for Netflix subscription in my latest Starhub Broadband bill. I have since called in and cancelled the subscription. However I am unable to find out the Netflix account that incurred the subscription charge. I have called in 4 times but none of the CSOs are able to check what is the Ne
Why nokia modem only give me 100M link to internet rather than 1G local link speed?
Why nokia modem only give me 100M link rather than 1G local link speed? I check from time to time, it change from 1G to 100M. I changed my router, same result. And even reboot and direct connect to modem cannot fix issue. Was starhub sell me 500M but actually throttle my network to 100M?
Do I need to buy my own modem & router?
Does Starhub Fibre/Cable broadband come with modem and router or do I have to purchase these on my own?I have an old modem/router from my previous SingTel contract. After the contract ended, I left for overseas and now I am back and need to get a new broadband plan. Should I keep my SingTel modem/ro
Fibre 2Gbps broadband plan only worth only when connecting 2 routers?
Hello!I upgraded my broadband plan to 2GB early this year.So far, I only have 1 router connected to my modem,and found it works 1Gbps per port and I must use 2 ports (LAN1&3) to fully make use of 2GB plan. 1. Can you confirm that I must use 2 ports to make use of 2Gbps plan otherwise(if only use 1po
Activating 2nd port on nucleus connect modem
I've been told that only 1 port on my Nucleus Connect modem would be active since I only have 1 FO point. If I need another port to be activated, can this be done?
Early termination charges for broadband
Hello, I want to know early termination charges can you please help. Thanks
Starhub Internet connection
Hi There, I have been having internet connectivity issues for the past almost 2 months (since mid oct 2020), the first time it happened I reported to starhub and they did the normal on call trouble shooting (rebooting modem and router, power off and on etc) and then finally sent someone to replace t