Internet Connectivity

Internet Connectivity

Getting spotty internet signals? Find solutions and tips here

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SLOW Internet Service Directly from Modem (Not a wireless issue)

I pay for a 1 Gbps. I mostly get 100Mbps and lucky to see 300Mbps. I'm directly plugged into the modem. I've already had a tech come out, suggested new wires running to rooms. This would not resolve the issue. I can't keep paying a technician to come resolve issue. Can I get out of my contract or re

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nucleus modem restarts every night; also when receiving calls from DV

ive been having this persistent issue that every night from 7-830pm my modem will just go on restart mode. meaning power and PON will go solid, then PORT1 and PORT3 will blink meaning got activity - then suddenly all lights will go off and the ports will blink and the cycle begins. i will be able

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Unable to ping any servers in Dota2

Unable to play Dota 2, the cause is not able to ping any servers. I installed VPN and it works, can starhub help?

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Termination of STARHUB TV, Broadband and POD over DGV

Hello! Could you kindly assist with the above mentioned requests with immediate effect. Thanks! Faizil

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Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beaco

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Complaint on Recontact and Crazy process for relocation

Hi All, 25th May - I called up starhub for recontract of broadband services as my current plan had expired. They guided me to use the app for recontract. As a customer i was not aware that i am downgrading the plan to 500MBPS from 1GBPS. I spoke to 3 different representatives and none of them adv

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Contract Expired but still get bill

Hi StarHub, My 2 contract for Fiber Broadband expired but I still got bill this month. How I can terminate it during CB?

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Error Code : 2003

Hi! Whenever I on my tv, there will be a message saying “your set-top box has lost connection (error code:2003). I had on and off router, set-top box & tv but this error keep persisting. I can’t watch my tv even for local channels. Please advise what should I do.  Thank you.

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Poor company's business practices n attitude.

I was just at the Starhub store at Parkway. Vivienne Ong my service staff was very patient and informative. She had good service attitude. Unfortunately, the company's practice of nickel and dime is something I detest. The offer for 12 months free Disney plus is nice, but the inability to cancel now

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Nokia Beacon

I just subscribe to 2GB, the 1st beacon is quiet ok in the living room. I did put the 2nd beacon in master's bedroom. Even with door open, signal/ connection is drop. the worst thing is if I closed the door no connectivity at all.

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