Internet Connectivity

Internet Connectivity

Getting spotty internet signals? Find solutions and tips here

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Loss of signal

My nucleus modem suddenly flashed red light Loss of Signal. No internet connection since an hour ago

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StarHub Nucleus modem flashing red los

Hi, I have been experiencing downtime since yesterday. I didn’t do anything, the cables are all intact but I lost the network all of the sudden. And now the modem is flashing red “los”. I have tried restarting the modem and routers, but to no avail. Could you kindly assist to send a technician to vi

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Ping spiking after installing new smart TV

Hi, recently I bought a new smart TV and my pings for gaming have been spiking. The pings at the moment range from 9ms to 300ms. In the past, my ping was at a stable 8-10ms. May I know what is the issue at hand?

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Intermittent starhub internet problem with nokia beacon

We have 1 main Nokia - BF51 router & 2 repeaters. Main is in the living room and the other 2 in bedrooms. Have been experiencing problems lately and the sensor light on the repeaters in the bedrooms are amber light, when it shld be green light. Pls reply asap as this is causing alot of inconven

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Unable to activate Disney+

I recently subscribed to the 2Gbps broadband connection which comes with 12 months Disney+ subscription. However, I am unable to activate it as on the StarHub App it says that I don't have any active subscriptions.

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RECONTRACT

I have completed my full 24months contract with starhub, Apparently, all the promotions are only for new customers. So if i dont feel wanted here i was just switched to another provider. Also if i want to cancel my service, was told that i have to pay a $30+ disconnection fee for the internet serv

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How to replace Nucleus Connect Optical Network Terminal

The on/off button is loose. I had to use a rubber band to secure it so it stays on when power on. how can I get replacement? 

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why existing users not getting same offer as new users?

Currently using 1 gbps fibre which expiring soon @ 4th Nov21. Intend to stay foot since no major issue with starhub. When seeing the promo 1 gbps caught my eye BUT is might for new subscribers ONLY.. Why?  Existing users not important anymore. 

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how to terminate the broadband contract?

Hi,  I want to terminate my fiber Broadband service after the contract ends.  How to terminate the contract? Is it possible to do it online?

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How to tell if a router will be compatible with starhub's fiber network or have a bridging function?

As title? Our problem is that we have the d-link router in the living room and it is too far to run an ethernet cable to a room on the other side of the apartment. Some people suggested that I get a cheap router, use that as an access point (bridging to the router in the living room) and then connec

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