No renewal of contract
Hi, thank you for answering my inquiry about deposit refund. If the contract is not renewed, how do I return the device? And do you give the refund by check or bank transfer?
Fibrs early recontract enquiry
I am currently on 1 gbps fibre broadband plan, and looking to upgrade to 2 gbps plan. Can I check if there would be an early recontract fee for doing so? The contract end date is Oct 2022, and the status under Contract Status is “Eligible” on My Starhub app.
StarHub's Nokia Router is very problematic
I'm a new broadband subscriber who just signed up for the service around 2 weeks ago.Below are the problems I've experienced and been experiencing with this very erratic router.1. Just after 2 days of usage, all our devices (mobile, laptops, Smart TVs) were not able to see the SSID. Thus, we are not
Nokia Beacon 1 Issue
I am using 2 units of Nokia Beacon 1 at home because of re-contract with Starhub. I find Nokia Beacon 1 is not very good. The application is practically useless and the support is really bad. I just realised several days ago that there are certain websites I could not visit if I use the wifi from t
Hi, my broadband contract is until August 26, 2021. I don't want to renew my contract anymore. What should I do to get my deposit refunded?
Installation/Activation of the Fibre
Hi customer service, I just want to confirm on the installation date and timing for my fibre boardband. Thanks and Regards, Fenny
Broadband Appointment no show
Starhub does not provide good customer service. I'm disappointed. I had scheduled my new broadband connection appointment for 2nd August 2021 (Fibre signal check) and 4th August 2021 (Broadband installation). So, 2nd August appointment was done properly but for 4th August appointment which was sched
Cancellation of Broadband appointment
We had an appointment to set up our internet broadband today at 2-4pm. We waited the whole day but no technician arrived. When we called the hotline they informed us that our appointment has been cancelled, but she couldn’t offer any help other than getting someone to call us. We didn’t
nokia beacon1 network assignment
I have a 4 beacon1s 3 are connected via Lan and one stand one . On one the Lan connected unit , when we connect a device to it via lan it uses the 'guest" network Can we assign it permanently to the regular net work?
Broadband Owner Transfer and New Installation and Activation
I am a foreigner and currently live in a shared flat. Upon moving out, I want to transfer the ownership to my flatmate. Q1: Can I fill in the transfer application form by hand as long as I submit the scanned copy online? I am going to subscribe to a new broadband plan at a new place. Q2: Do I need