Fraudulent Charges in Starhub Bill
There were some fraudulent itunes charges being charged in my October 2020 Starhub bill. I called Starhub immediately to enquire on this. They instructed me to deal with Apple directly and they won’t be in a position to help. I called Apple and they mentioned that they have already refunded th
Cant login to Linksys Wireless Admin Page
Hi, I have issues logging into the Linksys Wireless Router admin page. This is the router that can with the cable subscription.
Linksys EA8100 firmware update???
Will Starhub / Linksys provide a fix to the botched firmware update that was auto-installed on unsuspecting users' routers in Nov/Dec last year? I can't be that I have to disconnect my router from the internet first to log in and change settings. This is pretty ridculous!
Transfer of ownership
I would like to transfer my home TV and fiber to my father however I am currently in Australia and my NRIC is with me. Will you guys be able to accept a photocopied NRIC or digital copy with my authorisation to proceed with the transfer? Thank you
Change from Homehub to broadband only
Hi. I wish to change from my current homehub plan to broadband only plan. Any idea how to do it online or it must be done physically at the shop?
Trade in Old D-Link Router
Hi, I would like to check if if it is possible to trade in my old D-Link router DIR615 for a new one? If it is, how much do I have to top up?
New fibre broadband installation
Hi, I registered for a new fibre broadband line last Thursday. Received an email that someone will call me within 48 hours. Today is already Tuesday and yet to receive any call. Called 1630 and 1633 can’t assess as my mobile and nric is not valid as account yet be set up. Ca
Starhub re-contract SCAM you to change from 1 year contract to 2 year contract
I was under 1 year broadband plan with Starhub since June 2019 at SGD49.9/month. In June 2020, I received a SMS promotion for re-contracting service, click on the link, it shows Starhub page with something similar to [image2]. The promotion can be seen in [image 3] with super special price SGD42.9/m
Termination as moving to other country - New HomeHub Plus
Hi, I have a New HomeHub Plus valid till 5h June 2021, but due to professional reasons I'll be relocated. We are leaving 17th December 2020 so I'll need to cancel to contract earlier than expected. I called the support number but it's a nightmare. How should I proceed? Thanks, Pablo
End of contract
hi my 24 months contract for internet, home tv and Mobile will end in mid and end nov 2020. May I know when should I notify StarHub about the termination? Do I give a call to the hotline will do? What is the procedure? Hope to hear your kind advice. Thank you.