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Devices

Which is the best device for broadband in town? Share tips and tricks here

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Nokia Beacon 1 Ethernet Port

Hi, I just subscribed to Starhub 1Gbps broadband and was given a Nokia Beacon 1 router.It was setup by Starhub guys and the wireless works.The problem I have now is that the Ethernet is not working. I connected my desktop to the only Ethernet port (the yellow colour LAN port) and it does not wo

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How to claim warranty on Nokia WiFi Beacon 1?

My router start having wifi issue recently, wifi connection is very slow with high latency and jitter even I am next to the router, sometime it does not even have any internet access via wifi. Then I must reboot the router to restore it, but it will become bad after a while. Connection via LAN is f

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Maxinfinity Disconnection Fee

I returned my modem and canceled my broadband in the 24th month in January 2021. To my surprise, a line item in my latest bill appeared and that was Maxinfinity Disconnection Fee of $30. May I know why I am charged for this? I did not terminate my contract early and neither was I late. I was also n

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Is the Fibre Broadband modem a switch and Compatibility with Askey AP5100W

Hi, I am currently a SH broadband subscriber using Nucleus Connect modem. It is currently using port 1 for router. I would like to check if the other few ports behind the modem are meant for usage. Also, I recently purchased Askey AP5100W mesh device and I am unable to set up a network using it. De

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WiFi 6 and WiFi 6E  Routers

HI Starhub, Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86  Netgear Orbi Mesh WiFi 6 Sy

Discussion

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Phone Line

I subscribed to Starhub 2Gbps since June 2020. Do I have free phone line on this plan?

Discussion

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Utterly disappointed with starhub

Hi, I am writing with regard to recent incident with my StarHub tv and broadband. The tv and internet services went down on 10 Feb with error 2003. I contracted the customer service and they said will send a technician down on 11 Feb which failed to turn up. Called the customer service again and th

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Homehub Service - New vs Recontract

Old topic resurface, Starhub seems to prefer to attract new subscriber rather than retaining existing one - the current Homehub offer give 3 free month + SmartWifi to new subscriber and recontract gets none, really don't understand the logic. Loyal customers are really worthless. https://www.starhu

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Swap Nokia Beacon with Linksys Velop

I change to Starhub not long ago. I was given the Nokia Beacon 1. However, I have a pair or Linksys Velop from my previous installation. I keep the setting of Linksys Velop as Bridge Mode. I just wonder if I can switch the setting of the Linksys Velop to Router mode and replace the Nokia Beacon 1. D

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Termination equipment of home hub bundle

I will terminate my 2 year home hub bundle contract after it expires. Please advise which equipment needs to be returned for each of: - StarHub tv - home broadband - digital voice - mobile broadband I am aware I can return these equipment the day after the contract expires to plaza singapura, Tampi

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