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STARHUB SMART SUPPORT

It's totally a useless service. Don't fall into this service. For my case, i made and request for replacement and made full payment. But they keep delaying and said no stock. After so many rounds of chatting with the supporting agent, the result is still the same. No stock and they keep saying th

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Frustrating experience from the customer service.

StarHub has the worst policy when it comes to collecting a device through a friend. I have been abroad and travelling and made clear my original NRIC is required for travel and immigration purposes and reached out to the customer service via WhatsApp. They agreed explicitly to issue 2 of my recontr

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Numbershare issues

I have been reading about this topic and seems like be it on Apple watch or Samsung watch, the same issue occurs. The issues about the waiting of the SMS about successful subscribe to the number share VAS or the pop up error message about the watch or plan being not compatible with Numbershare. So w

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SMART SUPPORT!?!? MORE LIKE SCAM SUPPORT!!

THIS IS FOR EVERYONE'S KNOWLEDGE!! IN ORDER FOR "SMART SUPPORT" TO BE " ACTIVATED" YOU GONNA USE THE SIMCARD WITH THE DEVICED THAT YOU SIGNED UP WITH, IF NOT ITS NOT VALID!!  RECENTLY I JUST SIGN UP WITH STARHUB & LOST MY PHONE. TO MY DISAPPOINTMENT, THEY APPROVED MY APPLICATION FOR EXCHANGE ONLY TO

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delivery issue

why until now my order delivery date haven't update in my app? I order my item yesterday after around 1530hr-1600hrs.

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i accidentally deleted number share on apple watch

i have to remove add on service. i don’t see it any more on my add on service list. how long does it take to reactivate? will i incur charges? it is not very clear on the instructions. so difficult to find info on this and the customer care line is really annoying as it keeps dropping

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Starhub is not customer centric.

I have purchased and paid from their online store. However, on 02 Nov 2021 the delivery person refused to issue the item to me. I have genuinely misplaced my nric and I have my valid passport, driving license and Singpass digital nric which he said cannot be used to verify me as a person. Called the

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Not eligible for monthly installment plan

Good day! I'm trying to get the promotion of 0% upfront for iphone 13 pro max as advertised. But when I add to cart and log in my account it says "Not eligible for monthly installment plan, no dependent device". What does that mean? How come I am not eligible to get Iphone 13 pro max? Thanks

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SMART SUPPORT IS A SCAM DONT WASTE YOUR MONEY. DONT GO WITH STARHUB GO WITH ANOTHER TELCOM

I SIGNED UP FOR SMART SUPPORT, LOST MY PHONE AND NOW THEY ARE NOT FULFILLING THEIR END OF THE PROMISE THEN I PAY THIS $12 FOR WHAT?! KEEP TELLING ME TO REFER TO THIS CLAUSE THAT CLAUSE BUT NONE OF THE CLAUSES STATE THAT “I AM NOT ALLOWED TO KNOW WHATS THE REASON BEHIND MY SERVICE REQUEST BEING REJEC

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Poor Customer Service and Follow up!

Sequence of event: 25 Oct –I took leave as there was delivery for 2 phone order via online BUT only one was deliver as the other one was placed under pending in the system DESPITE I have an email confirmation trigger for BOTH order on 25 Oct. So reschedule was done on 26 Oct 26 Oct – I took l

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