U

2 Messages

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2 Points

Mon, Jul 12, 2021 4:35 PM

switch from old homehub 1000 to StarHub TV+ (Entertainment+ offer)

I'd like to switch from Homehub 1000 to StarHub TV+ (Entertainment+ offer). I tried signing up online but unable to proceed.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

5 m ago

Hi @user_dca87c, let me just clarify, if you still want to have a StarHub broadband connection along with the StarHub TV+ service? 

2 Messages

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2 Points

@Carla_P Hi. I don't want the Starhub broadband, only Starhub TV+. Thanks.

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

In this case, you need to terminate your HomeHub service first. To do so, please visit any of our StarHub main outlets located at Plaza Singapura, NEX, Jurong Point, and Tampines Mall and bring all the equipment listed below:

  • ONT
  • Fibre Power Adapter for ONT
  • Network LAN Cable
  • Fibre Patch Cord
  • Fibre TV Set-top Box
  • Power Cord/Adapter for Set-top Box
  • Remote Control

Once you terminate your HomeHub service, you may then sign up for StarHub TV+ service. Do note that free-to-air channels are only available via the StarHub TV+ Box if you are an existing StarHub Broadband subscriber (at the same service address) with a compatible router. 

~ Carla

 

 

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