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Weak Signal at Compassvale Cape 541288

My phone signal is horrible at home and badly serving me during WFH arrangement. Always getting 1 or 0 bar for 4G signal or will drop to 3G signal.It always causes my call to be intermittent breaking up and sometimes worst when the call just drop. The estate here is coming to 5 years and its just

Question

 • Network

27

2

0

Accepted Solution

FAQ about postponed cricket matches is empty

Don't think it's supposed to be there

Question

 • starhub.com

19

1

0

Accepted Solution

Poor Routing to Australian Based Servers on Starhub Network

Hi all, Recently I have been playing some League of Legends on the OCE servers (104.160.156.1) located in Sydney, Australia.   Just over the last month multiple of my friends also with Starhub have experienced a doubling in ping from ~100 to ~250. In order to remove variables, we have tried m

Question

 • Internet Connectivity

38

2

0

Accepted Solution

Wallet credits deducted with no reason

I have been having issues with Starhub disabling my wow data plan after a refresh back in March. During that period of time, I was asked to reload $10 into wallet so I could data roam. Starhub deducted my credits almost immediately down to $2 and was told that the deduction was due to roaming with a

Question

 • Prepaid

53

1

0

Accepted Solution

Remote Control spoil

Hi, My starhub TV remote control is partial spoil, some key is not working. How i can get a replacement? Please advice the charges too. Thanks.

Question

 • Devices

1K

1

0

Accepted Solution

Amazon unsubscribe

suddenly remember that I need to unsubscribe amazon prime by today to prevent concurrent $2.99 charge.. went to my starhub app and unsubscribe.. they pop out " something went wrong ". so I went to playstore and update app and still same.. went to help my dad unsubscribe also give me error.. would I

Question

 • Postpaid

563

4

Accepted Solution

Starhub TV+ cannot access local channel

HELP! I recently upgraded to TV+, the only complaint I got is I cant access the local channels (Channel 5). I called Starhub, followed the instructions to turn-off and reboot but nothing worked. I even gave them the screen shot of the set-up and promised that they will resolve it in 24hrs, but after

Question

 • Channels and Programmes

839

3

0

Accepted Solution

Can not connect 4G

I bought a new sim card 3 days ago. When I connect to 4G, it says that “Can not connect to cellular network “. I try to restart my phone many times and change sim card to another phone. But still can not solve it.  Please help. Thank you so much 

Question

 • Prepaid

50

1

0

Official Solution

How to Separate Bills?

I subscribed to starhub mobile and broadband, the bill appears in same bills, but I would like to separate in 2 bills. How do I do it? I dont see a place to separate them.

Question

 • starhub.com

23

1

0

Accepted Solution

How to activate "Dolby Digital" on the new StarHub TV+ set-top box?

I have my StarHub TV+ connected to my AVR. However my StarHub TV+ can only transmit 2 signals to my AVR, i.e., left and right channel, and the not the promised "Dolby Digital 5.1" signals.Called 1633 more than 5 times to speak to their "technical support" staff. None could help.I hope this communit

Question

 • Devices

625

7

0

Accepted Solution

Starhub network frequency

Hi I was planning on getting a pixel 5. While I know 5G is not a thing here yet I was wondering if it's suitable to use with starhubs frequency bands? The bands are as follows Technology GSM / CDMA / HSPA / EVDO / LTE / 5G 2G bands GSM 850 / 900 / 1800 / 1900   CDMA 800 / 1700 / 1900

Question

 • Devices

394

1

0

Accepted Solution

No Signal with International Roaming in China

Hi I can see I've "International Roaming" in my active add-ons and I'm currently in China. But I'm not getting any signal and cannot receive SMS for days. Please help!!

Question

 • Roaming

11

1

0

Accepted Solution

Unable to set data usage alert to another mobile number

I tried to set data usage alert to another mobile number however both mobile app and desktop ver unable to set up.

Question

 • My StarHub App

24

2

0

Accepted Solution

not able to view local channel

Hi. I have just changed to the new StarHub TV+ Box and not able to view local channels, but can view the subscribed ones. It is on a broadband connection with a compatible router connected via wired connection to linksys EA8100. I have also tried restart both router and tv box but issue still persi

Question

 • Channels and Programmes

89

4

Accepted Solution

Copied and pasted text on the smart wifi page

The second person name is the same as the first person.

Question

 • starhub.com

30

3

0

Accepted Solution

Hotstar- poor picture quality

I just re-contracted with starhub and got my new set up box today. I also activated the complimentary Hot star. But unfortunately the picture quality is is poor when I watch movies or my favorite TV channels which are packaged with hotstar.  With my previous subscription package, I had my fa

Question

 • StarHub TV+

13

3

0

Accepted Solution

Unable to connect to Prepaid SIM Mobile Data on iPhone

Hi, I switched the prepaid sim from Motorola handset to iPhone, and since then I am unable to connect to mobile data. Please assist, Thanks.

Question

 • Prepaid

59

1

0

Accepted Solution

Starhub+ Box jitters & stutters for live TV when changing channel

I am encountering this strange issue where the live TV channels jitters and stutters for the audio, giving out screeching high pitch intermittent sounds with the image black or frozen, which goes on for 5 to 10 seconds before the picture and sound returns to normal. Carrying out a speedtest, I found

Question

 • StarHub TV+

48

2

0

Accepted Solution

Starhub box is on loading screen, with sound but no image

Hello. My starhub box is showing a loading screen with the channel sound and the TV guide works. Please assist. Thanks a lot.

Question

 • Devices

817

1

0

Accepted Solution

Sim Card Activation

I was told that my new sim card has been activated yesterday night. However, it still does not work until now. Please help.

Question

 • Postpaid

63

1

0