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Stay on the beat with KKBOX subscription!

Do you love music? Say hello to your favourite tunes and listen to them anywhere, anytime with a KKBOX subscription. You can choose between KKBOX Premium and KKBOX HD Audio subscription based on your needs. Below is the comparison between the two subscriptions to help you choose the right one for y

Article

 • Resources

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Accepted Solution

StarHub Trade In of my iPhone & Port In

Hi, Anyone knows that how I can arrange a trade-in my old iPhone XS Max via StarHub Online shop? Additionally, I would like to verify whether possible to return my iPhone a couple of days later as I need to transfer my data from old to new one.  I am currently using another ISP and will need

Question

 • Devices

275

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Accepted Solution

Query about Re-Contracting and TV+ Plan

Currently we are subscribed to Starhub's Indian entertainment pass and have noticed that the Star Channels are no longer provided with effect from 31st January. 1)How much will recontracting cost when switching from the older Indian Entertainment pass to the newer Tv+ plan? 2) If I were to subscri

Question

 • Channels and Programmes

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Accepted Solution

How to request disconnection of Starhub HomeHub (Broadband and TV)

Hi - Can you please tell me how can I initiate the process to disconnect the StarHub Broadband and TV? Long Story: Today I visited the StarHub shop to request the renewal of the Broadband and TV contract. For the Broadband, the StarHub support person informed me that the new Modem cannot work with

Question

 • Devices

176

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Accepted Solution

postpaid plan to sim only re-contract issue

Hi, I am currently on 24 months postpaid plan which contract is ending on early Dec, 2020. I want to change to 1 year SIM Only contract or SIM only plan. Although I am eligible for recontract, I keep getting message of "Your existing lines(s) are not due for recontract" whenever I tried to choose

Question

 • Postpaid

356

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Fibrs early recontract enquiry

I am currently on 1 gbps fibre broadband plan, and looking to upgrade to 2 gbps plan. Can I check if there would be an early recontract fee for doing so? The contract end date is Oct 2022, and the status under Contract Status is “Eligible” on My Starhub app.

Question

 • Home Networking

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Complaint

< removed private information > A subscriber since day 1 of your operation. Fox channels are my only reason of renewing the 2 year contract last year October. To my dismay, less then 5 months into it, Fox is terminated permanently by the 8th of March 2021. I am very disappointed that be

Question

 • Channels and Programmes

76

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starhub terminated customer internet due to sales team didn't process the recontract order

this is the second time starhub can't fulfil an renewal contract request and the internet is discrupted and customer service mentioend there's nothing they can do about it but to wait for a call back within 24 hours. which means internet down for 24 hours for a paying customer just because they fail

Discussion

 • Internet Connectivity

14

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Roaming on $25 mobile plan

Hi, I am planning to travel to India for 5 to 6 months duration. I want to receive the OTP over there. I have a $25 mobile-only plan it comes with Free international roaming. Do I need to subscribe to any plan to receive the SMS?

Question

 • Roaming

14

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Apple watxh

How can i contract iwatch from Srarhub?

Question

 • Devices

14

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Recontract Voucher

Hi, my current contract ending March 2021, i just like to find out if I am eligible to receive any voucher for recontract?

Question

 • Postpaid

26

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Changes to tagged mobile plans in my Hub Club bundle.

My parents mobile lines ( both using data plans, out of contract now), my wife's recently recontracted and my own, just ported in under a SIM only, no contract data plan are all tagged under my Hub Club to my residential address. So the eligible mobile plans ( 3 lines, excluding my SIM only line) ar

Question

 • Discussion

23

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Bad Services and Customer Experience

Im a loyal Starhub customer for decades. I recently recontracted online to the latest Homehub+1G and the scheduled appointment for the troopers to come down with the new setup box and router was on 20 Jan 2021, 4-6pm. On 20 Jan morning, my existing tv and internet services were disconnected (reprofi

Question

 • Channels and Programmes

51

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MOBILE TEXT MESSAGES AND LOST CHANNELS AND SOUNDS

Seems there’s a sabotage on my services today. In the morning, I have text message issue, i cannot received reply or new messages. After I complaint,  tonight my cable service just kept on loading then after several reboots, channels came up but no sound. No changes from my side bot

Discussion

 • Home Networking

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Accident subscribe addition tv+ pass

I have recently changed to the new Starhub TV box. Under the bundle deal,  it come with one TV+ pass.  While playing with the remote,  my kid accidentally add another tv+ pass.  I have tried to unsubscribe it but not possible.   Is there a way to unsubscribe it? 

Question

 • Channels and Programmes

28

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Confirmation < removed private information >

Hi, what's the status of this order? Your trooper was supposed to come down on Tuesday. I am also unsure how to receive the Nokia router, I assume your Trooper was supposed to deliver it? Thanks.

Question

 • StarHub TV+

25

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Pospaid Service

Can i Subscribe for pospaid Service?

Question

 • Postpaid

15

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iQIYI mobile subscription

I had subscribed to iQiyi on StarHub mobile. Does it means free data streaming on my mobile when I watch the shows on its app?

Question

 • Postpaid

54

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Reactivate suspended StarHub line

Hi I suspended my StarHub line as I was overseas. Now I’m back and I’m unable to call 1633 without a line. Able to help?

Question

 • Postpaid

78

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Transferring of Starhub ownership

Is it possible to bring the original owner's copy of NRIC to the physical starhub shop to do a transferring of of ownership? Or do we have to bring the original physical card?

Question

 • Postpaid

21

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