Official

Accepted

Unanswered

Advanced Filters

Search Results (12)

Relevance

Accepted Solution

StarHub Trade In of my iPhone & Port In

Hi, Anyone knows that how I can arrange a trade-in my old iPhone XS Max via StarHub Online shop? Additionally, I would like to verify whether possible to return my iPhone a couple of days later as I need to transfer my data from old to new one.  I am currently using another ISP and will need

Question

 • Devices

369

1

0

Accepted Solution

Porting an International Number

I have an existing USA number (i.e., +1-...) with T-Mobile and a post-paid StarHub Singapore number (i.e., +65 ...). Is it possible to port my USA number to my StarHub account?  That is to say, I'd like to use my USA number as an additional line or sub-account on my StarHub account.

Question

 • Postpaid

18

1

0

Accepted Solution

Sim Card Activation

I was told that my new sim card has been activated yesterday night. However, it still does not work until now. Please help.

Question

 • Postpaid

69

1

0

Porting in number from CirclesLife to StarHub failed

Dear sir, Here is the chronicle of the event for your immediate action: 6 Nov, Fri - Received new SIM card. 7 Nov, Sat - Porting in old number from CirclesLife to StarHub successful. 10 Nov, Tue - Porting in number reversed back to temporary number; called 1633 for help. 12 Nov, Thu - Received no

Question

 • Postpaid

51

1

0

Port-in promotion

Hi, I'm looking at porting over to Starhub's 2-year mobile+ plans. I am currently on Singtel's postpaid plans. Can I check if theres any port-in promotions now?

Question

 • Postpaid

13

1

0

How to port-in to StarHub?

Porting in to StarHub and retaining your number at the same time? At StarHub, we make it as easy as ABC for you! How? Continue to read this to make your switch without any problems.      Porting Scenario               Notes       &n

Question

 • Resources

4.9K

5

0

Mobile Port In (Unable to receive call & sms)

Hi , I got a new Starhub sim card on 28th and the port-in will be carried out at night. Everything seems all right with the Starhub 4G service but i realised i am not able to receive call & sms. Kindly help with thanks ~ Regards, Nick

Question

 • Postpaid

23

3

0

Porting over with different ownership

My sister account is in M1 under my mother's name. She wants to port over to Starhub CIS under my account, will she need to change the ownership of her M1 account to be under my name before porting over?

Question

 • Postpaid

36

1

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

32

1

0

Disappointing StarHub Customer Experience

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regarding my issue of no otp, 2FA smses from Singpass / Banks / Companies and no incoming landline phone calls for my phone line since I ported over

Discussion

 • Postpaid

105

1

0

How long will port in process take?

hi~ I am curious about how long will port in taking? I received and activated a sim card at 1pm last Friday (27 Nov), and now already Monday (30 Nov). Just wondering if it can be done by today otherwise my current carrier (CMLink) will charge me for next billing cycle. Thanks!

Question

 • Postpaid

446

2

0

Starhub sucks

I made my first order with starhub on the 20th of September 2021. Firstly, their website is not intuitive at all. As a matter of fact, I faced many issues along the way. - I logged in to order, but when adding item to cart, I have to log in AGAIN EVERYTIME - kept facing technical issues such as g

Discussion

 • Devices

22

1

0