Official

Accepted

Unanswered

Advanced Filters

Search Results (21)

Relevance

Accepted Solution

Sim Only Plans Hub Club Discount?

Does Sim Only plans (2021) eligible for HubClub/Multiline discounts?

Question

 • Discussion

64

1

0

Official Solution

Need help to locate SCV Coaxial splitter in house

Hope to use the coaxial wirings for ethernet. So need help in locating this SCV coaxial splitter. The SVC main cable will lead from outside of house into house. These black cable is the main coaxial cable that each leads into 4 house units on that level.         From inside ho

Question

 • Home Networking

198

1

0

Changes to tagged mobile plans in my Hub Club bundle.

My parents mobile lines ( both using data plans, out of contract now), my wife's recently recontracted and my own, just ported in under a SIM only, no contract data plan are all tagged under my Hub Club to my residential address. So the eligible mobile plans ( 3 lines, excluding my SIM only line) ar

Question

 • Discussion

23

1

0

Monthly spending for Gold membership

Hi, I would like to check if monthly recurring subscription to Netflix / amazon prime/ iqiyi / KKBOX and additional entertainment passes count towards the $200. I have noted that the monthly spending is calculated based on monthly recurring subscription and VAS fee and usage charges (e.g. Data Trav

Question

 • Discussion

22

2

0

Hub Club Early Recontract is misleading

I was looking at the FAQ on the starhub Hub club benefits and it states "You can also enjoy waiver of early mobile recontract fee of $200 so you can get a handset upgrade every 12 months of an active mobile subscription." I thought based on per line I owned is an "active mobile subscription."

Discussion

 • Discussion

41

1

0

why is it there is not much benefit left for hub club?

i have 4 line with starhub and 2 homehub. but there is no early recontract benefit for it already. and i gonna move all service to one location to enjoy the hub club discount. can starhub do something?

Question

 • Discussion

26

1

0

Homehub Early recontract wavier

Hi, I have called up the StarHub hotline and was informed that there is an early re-contract wavier of $200/- as I have a homehub subscription(TV+Broardband). I have read up the post here and know that the early re-contract has been removed.  kindly advise as it was a bit confusing. 

Question

 • Discussion

28

1

0

Hub club discount

Hi, May I know hub club discounts for mobiles line apply for Mobile+ plan also?

Question

 • Discussion

39

1

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

33

1

0

Starhub 5G Network Experience

If you have a 5G smartphone, what new user experience you benefited from the Starhub 5G mobile network ? Share your thoughts.

Discussion

 • Network

76

4

Nric LINKED to unknown email address

Hi, this is kind of an emergency as my nric is linked to an email address that I don’t recognise when I newly registered for HUB ID. Kindly advice how do I update my email address to the one I’m currently using? This happens when I try to link my nric to my new hub id and system prompt n

Question

 • My StarHub App

23

3

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

30

1

0

CIS mobile and HomeHub together

Hi, I'm a HubClub qualified customer, which entitled me for: - 20% mobile monthly plan discount - $200 off/waiver to do yearly re-contract. Recently I join a company that has CIS program with Starhub and I like to ask: Q1) With the CIS discounted monthly postpaid plan, do I still get the 20% disc

Question

 • Postpaid

27

1

0

Work from HOME requires HIgh Availability of Internet

Idea 1 Starhub should provide Wired + Cellular Router ensuring 2PATHS to Internet availability This will avoid Downtime in case FibreLink is down 

Idea

 • Ideas Exchange

58

2

0

Please Bring Back Butter Bean, Bread Talk Treats

Really enjoyed the recent Butter Bean treat. The tea is great along with the artfully created toasts. It is a real treat. Also enjoyed the Bread Talk treat. Please consider bring these back and include Toastbox? We can do with some cheer in this Covid era. Many thanks.

Discussion

 • Discussion

16

1

0

how to use the mobile recontract voucher

i am on CIS package, could you help to advice how to use the mobile recontract voucher that shown in picture below?

Question

 • Devices

285

1

0

Hub Club Nomination failed

Hihi I am trying to add my 4th Nomination but when i press proceed, it become all number is failed. Please see attachment and Need help on this.

Question

 • Discussion

254

1

0

Starhub early recontract - HUB CLUB member

Hi! Today I called CS regarding my early recontract. I’m a hub club member with the highest plan. Since I can start to early recontract from Dec 1, I wanted to do it today and get an ipad as a gift for my daughter. I’m a hubclub member and so my early recontract fee of $200 will be waive

Question

 • Discussion

106

1

0

Hub Club Member

Hi all, I am considering of porting all my lines from Singtel to StarHub. Would like to understand the following if anyone tried before-   1. Is CIS SIM only plan applicable for the Hub Club member tier if I have TV and broadband services under StarHub? 2. Can we apply the waiver of early mob

Question

 • Discussion

197

3

Hub Club - Annual Handset Upgrade

Hi there, With the launch of the new hub club go prog, has the annual handset upgrade benefit previously available to hub club members been removed?

Question

 • Discussion

442

1

0