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Poor Routing to Australian Based Servers on Starhub Network

Hi all, Recently I have been playing some League of Legends on the OCE servers (104.160.156.1) located in Sydney, Australia.   Just over the last month multiple of my friends also with Starhub have experienced a doubling in ping from ~100 to ~250. In order to remove variables, we have tried m

Question

 • Internet Connectivity

38

2

0

Accepted Solution

Wallet credits deducted with no reason

I have been having issues with Starhub disabling my wow data plan after a refresh back in March. During that period of time, I was asked to reload $10 into wallet so I could data roam. Starhub deducted my credits almost immediately down to $2 and was told that the deduction was due to roaming with a

Question

 • Prepaid

53

1

0

Accepted Solution

Porting in to another telco

Hello, I currently have a SIM-only plan which expired about a week ago and I'm planning to switch to another telco through port-in. My current plan still has lots of data left, of which I am using them now until the cycle ends in 10 days time. I do not have any outstanding bills and are awaiting fo

Question

 • Postpaid

197

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StarHub Trade In of my iPhone & Port In

Hi, Anyone knows that how I can arrange a trade-in my old iPhone XS Max via StarHub Online shop? Additionally, I would like to verify whether possible to return my iPhone a couple of days later as I need to transfer my data from old to new one.  I am currently using another ISP and will need

Question

 • Devices

275

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Accepted Solution

how to change postpaid sim ownership

Hi Team, I have a post paid (no contract - sim only) sim card and I'm using it. But which is under my wife's name and I want to chance its ownership under my name. How can I do that, pls help to advise on this. thanks.

Question

 • Postpaid

129

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0

Accepted Solution

Amazon unsubscribe

suddenly remember that I need to unsubscribe amazon prime by today to prevent concurrent $2.99 charge.. went to my starhub app and unsubscribe.. they pop out " something went wrong ". so I went to playstore and update app and still same.. went to help my dad unsubscribe also give me error.. would I

Question

 • Postpaid

564

4

Accepted Solution

Pacific blue out of stock

Hello anyone knows when Starhub will restock the pacific blue 12 pro max 128gb as I am looking to recontract in 1.5weeks time

Question

 • Devices

21

1

0

Accepted Solution

No signal overseas(China)

I'm traveling in China. No service for my postpaid card. Then I activated roaming services via starhub app, but still no signal. Rebooting and changing sim slot did not help. What should I do?

Question

 • Roaming

13

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Accepted Solution

Can not connect 4G

I bought a new sim card 3 days ago. When I connect to 4G, it says that “Can not connect to cellular network “. I try to restart my phone many times and change sim card to another phone. But still can not solve it.  Please help. Thank you so much 

Question

 • Prepaid

50

1

0

Official Solution

How to Separate Bills?

I subscribed to starhub mobile and broadband, the bill appears in same bills, but I would like to separate in 2 bills. How do I do it? I dont see a place to separate them.

Question

 • starhub.com

23

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Accepted Solution

About ipv6 support

Is there a mobile sim that supports ipv6? If so, could you tell me that plan?

Question

 • Postpaid

24

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Accepted Solution

Update FIN to NRIC

Hi, may I know how do I update FIN to NRIC?

Question

 • Postpaid

236

1

0

Accepted Solution

How to activate "Dolby Digital" on the new StarHub TV+ set-top box?

I have my StarHub TV+ connected to my AVR. However my StarHub TV+ can only transmit 2 signals to my AVR, i.e., left and right channel, and the not the promised "Dolby Digital 5.1" signals.Called 1633 more than 5 times to speak to their "technical support" staff. None could help.I hope this communit

Question

 • Devices

625

7

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Accepted Solution

My starhub sim card not working

What should I do? please help me back and active my prepaid SIM card sturhub number ? please... please.. please..

Question

 • Network

989

2

Accepted Solution

Samsung Tab S7 restock availability?

Looking for Samsung Tab S7 contract with StarHub. But last few weeks it's out of stock.

Question

 • Devices

96

2

0

Accepted Solution

No Signal with International Roaming in China

Hi I can see I've "International Roaming" in my active add-ons and I'm currently in China. But I'm not getting any signal and cannot receive SMS for days. Please help!!

Question

 • Roaming

11

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Accepted Solution

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know.

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know. i could not call from oversea , so please advise alternative / online method? thanks

Question

 • Postpaid

1.5K

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Accepted Solution

Starhub network frequency

Hi I was planning on getting a pixel 5. While I know 5G is not a thing here yet I was wondering if it's suitable to use with starhubs frequency bands? The bands are as follows Technology GSM / CDMA / HSPA / EVDO / LTE / 5G 2G bands GSM 850 / 900 / 1800 / 1900   CDMA 800 / 1700 / 1900

Question

 • Devices

395

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Accepted Solution

Query about Re-Contracting and TV+ Plan

Currently we are subscribed to Starhub's Indian entertainment pass and have noticed that the Star Channels are no longer provided with effect from 31st January. 1)How much will recontracting cost when switching from the older Indian Entertainment pass to the newer Tv+ plan? 2) If I were to subscri

Question

 • Channels and Programmes

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Accepted Solution

Enter PIN to lock SIM

Got a new 5G postpaid SIM card for my iPhone. What is the default PIN to enter to lock my SIM? Thanks for help.

Question

 • Postpaid

29

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