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GreenR Community Guidelines

Welcome! At GreenR (pronounced as Greener) Community , we always believe there’s always something for everyone. Whether you’re a StarHub customer, non-StarHub customer, someone who has an idea to share, someone who loves to blog, help someone or someone who’s just browsing the in

Article

 • Announcements

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Scam Alerts: Protect Yourself Against Scammers

These days, scams come in many forms and if you do go online or own a mobile number, you leave digital footprints and you run a risk of getting your personal data or money stolen if you’re not careful. And what worries us the most is that many of these scammers are impersonating Telcos such as

Article

 • Scam Alerts

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About GreenR Community

GreenR (pronounced as Greener) Community is a place where we talk about StarHub’s products, services and the things we are passionate about.   Established in 2012, we provide the following information to anyone from StarHub’s customers to

Article

 • Announcements

1.1K

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Accepted Solution

Contract Termination of Postpaid Connection from Abroad.

Hi Team, I am currently abroad and need to end the mobile postpaid contract from Abroad. Also request you to please generate the bill in advance before terminating contract as my bank account is connected to this number, hence I can just pay and then get the contract terminated in sometime.

Question

 • Postpaid

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Official Solution

Need help to locate SCV Coaxial splitter in house

Hope to use the coaxial wirings for ethernet. So need help in locating this SCV coaxial splitter. The SVC main cable will lead from outside of house into house. These black cable is the main coaxial cable that each leads into 4 house units on that level.         From inside ho

Question

 • Home Networking

187

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Accepted Solution

Netflix

I have fibre tv and a broadband.The bundle said Netflix is also included.So will there be a separate payment for Netflix?

Question

 • Internet Connectivity

86

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Accepted Solution

Indian Hindi Channels in HD -Any ETA

Do you have any plans to provide 1. Current Hindi Channels in HD ( channel 125 to 128 ,162)    

Question

 • Channels and Programmes

22

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Accepted Solution

Postpaid plan switching to sim only plan with no contract

Good Day! Just want to ask the proper procedure for switching to sim only plan with no contract. I'm already eligible for re-contract since July2020 and my contract end date is November 2020. Can i already switch to sim only plan or do i have to wait before my contract end date? Hope to hear from yo

Question

 • Postpaid

1.7K

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CIS Recontract

Hi I want to recontract with CIS, Online but I don't have a corporate email address. I have ask our HR and they said they don't have a  corporate code. Can you help me as I want to pre-order the Galaxy Fold 3 and it is only available online. Thanks Alot!!!

Question

 • Postpaid

34

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Starhub SG - Breaching the contract

I worked as a contract staff to a leading Bank in Singapore. I have received a telco promo email from HR. Using my contract staff pass and EP as proof, I have successfully booked the postpaid mobile connection on contract with CIS Promo that has free Caller Number Display for 24 months from Nov 2018

Discussion

 • Postpaid

49

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Questions Regarding Transfer of Ownership for Fibre Broadband

Hi,   I am looking to transfer ownership of broadband from my dad's account to my own (Same address). Saw the transfer form at https://www.starhub.com/content/dam/starhub/2015/support/pdf/tv/support-general-transfermolservs.pdf and have a few questions.   1) Once I complete filling the fo

Question

 • Home Networking

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Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX channels and they are telling me that in any case I cannot get my Subscription reduced. They are telling me I MUST upgrade however during I MUST RECONTR

Discussion

 • Channels and Programmes

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Starhub level of service, response & axcountabilityhar

We have reported to both Starhub and Google RE an unauthorised usage charged (close to 2k) to an unused SIM card card given by Starhub. No one seem to be keen to respond and the last was an assurance on 9th Nov that someone will look into it. I have requested for an email acknowledgement and still..

Question

 • Devices

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Wrong Samsung phone case sent by Starhub and poor customer service

Bought a Samsung Note 20 Ultra which is supposed to come with an original phone casing as advertised, but received a wrong one instead! Called the help line on the very same day and was told the mistake is due from Samsung, hence i should do an exchange at Samsung Service Centre! The advice doesnt m

Discussion

 • Postpaid

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Will any TV channels be removed immediately for whatever reason?

Meaning, if they start showing content thats not allowed here or anything they did something bad.

Question

 • Channels and Programmes

16

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Prepaid

Why my StarHub prepaid card always cannot connect to wifi on Samsung phone

Question

 • Prepaid

28

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HELP: UNABLE TO RECEIVE PHONE CALL SINCE MAY 2020

Dear Starhub Agents and Fellow Community Members,Please help a fellow member out from his nightmare with recent Starhub services.During the period of May 2020 till now. My home area have been experiencing issues receiving phone calls.In detail, all mobile phones within my house is unable to receive

Question

 • Postpaid

51

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Starhub number is unable to be verified

Hello, I'm trying to top up my prepaid starhub number using Starhub prepaid apps and prepaid online top up website and i always gets error message "Error when verifying mobile number" By the way I am currently staying overseas and need to get my Starhub number back online. Could you please help? T

Question

 • Prepaid

66

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StarHub TV+ How to change the Homepage interface

Hi there, I have recently re-contract and had no choice but to change the fibre set-up box with the TV+ box for my elderly parents in their 70s.  I would greatly appreciate more tips and help in reducing the complexity for them to navigate the channels. I have checked the online faq, but unf

Question

 • Channels and Programmes

152

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SIM ONLY PLAN

Hi, My 2-year contract ends 26/11/20. 1) Can I change my existing phone plan to a Sim Only Plan? 2) Can I do it now, 3-months before contract ends, or have to wait till the full 2 year? 3) Does Hub Discount of 30% apply to Sim Only, 1-year plan and all Starhub promotions?  4) What is 1000 minu

Question

 • Postpaid

52

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