Official

Accepted

Unanswered

Advanced Filters

Search Results (78)

Relevance

Official Solution

Need help to locate SCV Coaxial splitter in house

Hope to use the coaxial wirings for ethernet. So need help in locating this SCV coaxial splitter. The SVC main cable will lead from outside of house into house. These black cable is the main coaxial cable that each leads into 4 house units on that level.         From inside ho

Question

 • Home Networking

186

1

0

Tv+issue not resolve

Can someone fm yr customer care consultant pls call..apparently call was made to me within 2mins ano call but I was not able to pick it up.? they don’t bother to call you again much later .. it has always been a hazzle to call 1633!!! It’s is really sickening! jubaida

Question

 • Channels and Programmes

29

1

0

recontract voucher

Hello. My current 2Y contract is ending in November and I have just received a $50 recontract voucher. its very less, i used received minimum 100$ at least. more then 10 year with Starhub and will receive only 50$ then its high time for me switch service provider at least i will get $200 for switchi

Question

 • Postpaid

28

1

0

Broadband and Mobile bundle saving

Hello, I am interested to sign up to 24 months 1GBPS home broadband 39.90 SGD including 3 months free offer, and also to switch my and my wife’s mobile to Starhub. I noticed that there is a 15% off bundle offer when 2 mobile lines are signed up to.  Can this 15% discount still apply if

Question

 • Internet Connectivity

13

1

0

iPhone 11 Pro max price for NTUC CIS

Dear StarHub, It’s confusing for the price in StarHub website. no difference from public and via price for iPhone 11 pro Max. Mobile + $95 2 year plan. Can I check if the price $495 is already include the extra $200 OFF when switch to StarHub or sign up for a new mobile line? If not, the

Question

 • Postpaid

21

1

0

How do I get the $64.90 promo price on your webpage? Order summary is $77.90?? Is this legal?

Hi, I've gone through the process almost taking the offer on your webpage for "HomeHub+ 1G at $72.90/mth - HBO with Entertainment+" which says it is available from $64.90/mth with a promo code. After I apply the promo code on the order page the monthly charge is $77.90! How do I get the bundle for

Question

 • StarHub TV+

20

1

0

Recontract Voucher

Hi, my current contract ending March 2021, i just like to find out if I am eligible to receive any voucher for recontract?

Question

 • Postpaid

26

1

0

Renewal contract voucher

Hi I’d like to renew my contract which is expired in July. Anyway to get a voucher? please advise. thanks!

Question

 • Postpaid

101

1

0

Boardband & TV+ Bundle

Dear Sir/Madam, I very confuse of the new plan so last week I went to PS Starhub retail store but unable to ask any question. The staff at the door way don't allow me to ask any staff. I was very disappointed.  Currently Homehub Plus. I like to change to TY+ and using Dlink DIR-868L. The fol

Question

 • StarHub TV+

25

2

0

iQIYI mobile subscription

I had subscribed to iQiyi on StarHub mobile. Does it means free data streaming on my mobile when I watch the shows on its app?

Question

 • Postpaid

54

1

0

Starhub SG - Breaching the contract

I worked as a contract staff to a leading Bank in Singapore. I have received a telco promo email from HR. Using my contract staff pass and EP as proof, I have successfully booked the postpaid mobile connection on contract with CIS Promo that has free Caller Number Display for 24 months from Nov 2018

Discussion

 • Postpaid

49

0

Switching from Contract Plan to 1-Year Sim Only Plan.

Hi, I currently have a mobile plan set to expire on April 2021. But I was just wondering, as recontract eligibility is upon reaching 21 months of the contract, would it be possible to switch from my current plan to the new 1 Year Sim Only Plan? Or do I have to wait till my contract expires on April

Question

 • Postpaid

17

1

0

Disney+ Billing

Hi! I want to know how the billing is shown as in the Disney+ App. If you are subscribed to Disney+ with the app, under 'Accounts', it will show your subscription with Apple/Google Play Store but I wonder what it is written as if you have subscribed to Disney+ with Starhub. What does the subscripti

Question

 • Devices

28

1

0

Recontract Voucher

Hi i'm on CIS plan and I didnt know I had a $200 recontract voucher until yesterday. Unfortunately it expires today and I no longer see it anymore. Can i request to get the voucher again as I want to recontract my plan this coming weekend.

Question

 • Devices

30

1

0

Free disney+ promotion for 12 months on new s21 mobile+ plan not reflected in app?

I activated Disney+ through my starhub app for my new mobile+ 65 plan with Samsung s21. Although it is specifically mentioned that the promotion is valid in the faq, upon activating the plan, I'm stuck with the 6 month bundle with first 2 months free. It doesn't allow me to unsubscribe as well now.

Question

 • My StarHub App

32

1

0

$50 recontract voucher

Hello, My contract expires in July 2021 (24 months). I have completed 21 months of the current contract (currently in 22th month) - which is why I have this $50 early recontract voucher, if my understanding is correct. A few questions: 1. If I recontract in a physical store, can I still use th

Question

 • Devices

40

1

0

Is Starhub trying to scam its loyal customer?

1. I had performed online purchase on Galaxy Fold 2 last 3May2021 and recontract one of my line. One of the online exclusive was the free galaxy watch 3 and i was very interested.2. I had set the delivery date to 7May2021, 6:30pm to 8:30pm.3. During the day of delivery, the delivery guy told message

Question

 • Devices

85

2

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

29

1

0

Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beaco

Question

 • Internet Connectivity

39

1

0

Hub Club Early Recontract is misleading

I was looking at the FAQ on the starhub Hub club benefits and it states "You can also enjoy waiver of early mobile recontract fee of $200 so you can get a handset upgrade every 12 months of an active mobile subscription." I thought based on per line I owned is an "active mobile subscription."

Discussion

 • Discussion

39

1

0