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How to filter and set parental access to websites via JuniorProtect?

Already subscribed to JuniorProtect to safeguard your child's mobile and digital world? Don’t forget to filter and set parental access to websites that your child can access. Simply follow the steps below for a step-by-step guide.   How to filter websites? STEP 1: Log-in to https://junio

Article

 • Resources

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Removal of subscribed channels on Homehub Plus :(

I'm on Starhub HomeHub Plus and these are the following subscription under my contract: 1) 1000Mbps Fibre Broadband - HomeHub Plus 2) StarHub TV HD Pack(s) with Basic HD Upsize- Chinese Entertainment- Chinese Infotainment- Education 3) Add-On Channels/Groups/Packs- Horse Racing Channel 88 4) Free M

Question

 • Channels and Programmes

236

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Accepted Solution

Poor 4G network connectivity in Anchorvale Lane

There is no 4G mobile data connection available in and around Anchorvale Lane, my friend who is using M1 is having no issue at all for 4G mobile data. But in StarHub case I always have to switch back to 3G to get mobile data connection in my mobile phone.

Question

 • Prepaid

20

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Poor Routing to Australian Based Servers on Starhub Network

Hi all, Recently I have been playing some League of Legends on the OCE servers (104.160.156.1) located in Sydney, Australia.   Just over the last month multiple of my friends also with Starhub have experienced a doubling in ping from ~100 to ~250. In order to remove variables, we have tried m

Question

 • Internet Connectivity

38

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Wallet credits deducted with no reason

I have been having issues with Starhub disabling my wow data plan after a refresh back in March. During that period of time, I was asked to reload $10 into wallet so I could data roam. Starhub deducted my credits almost immediately down to $2 and was told that the deduction was due to roaming with a

Question

 • Prepaid

53

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termination

Hi Stathub, Can I know the early termination charge details for your SIM only 1 year plan?

Question

 • Postpaid

60

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Porting in to another telco

Hello, I currently have a SIM-only plan which expired about a week ago and I'm planning to switch to another telco through port-in. My current plan still has lots of data left, of which I am using them now until the cycle ends in 10 days time. I do not have any outstanding bills and are awaiting fo

Question

 • Postpaid

197

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Remote Control spoil

Hi, My starhub TV remote control is partial spoil, some key is not working. How i can get a replacement? Please advice the charges too. Thanks.

Question

 • Devices

1K

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how to change postpaid sim ownership

Hi Team, I have a post paid (no contract - sim only) sim card and I'm using it. But which is under my wife's name and I want to chance its ownership under my name. How can I do that, pls help to advise on this. thanks.

Question

 • Postpaid

129

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Pacific blue out of stock

Hello anyone knows when Starhub will restock the pacific blue 12 pro max 128gb as I am looking to recontract in 1.5weeks time

Question

 • Devices

21

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No signal overseas(China)

I'm traveling in China. No service for my postpaid card. Then I activated roaming services via starhub app, but still no signal. Rebooting and changing sim slot did not help. What should I do?

Question

 • Roaming

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Can not connect 4G

I bought a new sim card 3 days ago. When I connect to 4G, it says that “Can not connect to cellular network “. I try to restart my phone many times and change sim card to another phone. But still can not solve it.  Please help. Thank you so much 

Question

 • Prepaid

50

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Accepted Solution

Contract Termination of Postpaid Connection from Abroad.

Hi Team, I am currently abroad and need to end the mobile postpaid contract from Abroad. Also request you to please generate the bill in advance before terminating contract as my bank account is connected to this number, hence I can just pay and then get the contract terminated in sometime.

Question

 • Postpaid

32

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Accepted Solution

what happens when old $75 2-yr mobile plan contract has expired?

hihi, my dad mobile plan $75 2-yr contract is ending next wk, with 20% CIS discount. may i know what happens if he doesn't renew/recontract? will the subscription rate be reverted to its original $75/mth?he's also above 60 and eligible for the Senior Go mobile plan but i've tried to sign up onlin

Question

 • Postpaid

36

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Accepted Solution

Update FIN to NRIC

Hi, may I know how do I update FIN to NRIC?

Question

 • Postpaid

236

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Accepted Solution

Starhub Channel 860

Hi Since last week I noticed that Channel 860 have stopped updating any new TVB drama series after Hong Kong Love story, is this service stopped? regards Goh

Question

 • Channels and Programmes

139

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Accepted Solution

Will StarHub bring in Nokia WiFi Beacon 3 or Beacon 6?

Any plan for StarHub Smart WiFi to provide or support Nokia WiFi Beacon 3 or Beacon 6?    Nokia WiFi Beacon 3 https://www.nokia.com/shop/home-wifi/nokia-wifi-beacon-3   Nokia WiFi Beacon 6 https://www.nokia.com/shop/home-wifi/nokia-wifi-beacon-6  

Question

 • Home Networking

147

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Accepted Solution

No Signal with International Roaming in China

Hi I can see I've "International Roaming" in my active add-ons and I'm currently in China. But I'm not getting any signal and cannot receive SMS for days. Please help!!

Question

 • Roaming

11

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Accepted Solution

Request for Re-contract voucher

Would like to seek clarification if Starhub is still providing re-contract voucher? I have reached out to the messenger and when being tasked to click onto the online store and plan selection. There was no mention of recontract voucher at any point of time. Would like to seek some clarification

Question

 • Devices

90

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Accepted Solution

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know.

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know. i could not call from oversea , so please advise alternative / online method? thanks

Question

 • Postpaid

1.5K

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