Official

Accepted

Unanswered

Advanced Filters

Search Results (183)

Relevance
1 year contract

Hi, I have 1 year 1000Mbps Fibre Broadband contract which will expire beginning of Jan and will not extend. Can I just leave it to expire or do I need to inform starhub that I'm not recontracting? Thanks!

Question

 • Home Networking

20

1

0

Complaint on starhub public relation

My phone network has been giving me problems since March 2021. I’ve been trying to solve this issue with starhub but unfortunately there’s no solution and bad luck with the people relation team. I am using the highest plan and iphone 12pro so I dont see why I cannot connect to the data. Nobody in st

Discussion

 • Network

18

1

0

Finally.. Terminated contract with Starhub!

Finally.. Terminated contract with Starhub! Staff at Starhub deserves more!!

Question

 • Prepaid

35

1

0

RECONTRACT

I have completed my full 24months contract with starhub, Apparently, all the promotions are only for new customers. So if i dont feel wanted here i was just switched to another provider. Also if i want to cancel my service, was told that i have to pay a $30+ disconnection fee for the internet serv

Discussion

 • Internet Connectivity

11

1

0

HELP! I GOT BILLED FOR UNUSED SERVICES AFTER MY CONTRACT ENDED!!

I was still in the middle of my contract when I was going to be moving out of Singapore so I talked with TWO StarHub representatives both of whom assured me that when my contract ended the billing would stop. I happened to check the status of my old account in Singapore and I saw that I have be

Question

 • Postpaid

26

1

Cannot find button to unsubcribe Starhub Go Family

Hi, Tried searching the unsubscribe button in the account management page after selecting the TV service. Stuck at this page, screenshot below. (Process button not responsive, tried on another browser but same thing not responsive, including restarting the computer)Please help.

Question

 • StarHub TV+

22

1

0

Why is StarHub broadbands ALWAYS down !!!! It is happening at about every 3 months?? Why it is the support so poor ?

It is been having this issues at about every 3 months and always the fiber modem showing “ LOS” (flashing Red ). And always said it not their fault is the OpenNet company fibre networks issues not theirs . my question is who am l paying  the broadband services to ??? Do anyone

Discussion

 • Internet Connectivity

55

1

0

About recontract broadband service agreement

Hi Starhub, I just received a phone call from StarHub about recontracting broadband. They emailed me the new agreement after the call. The Subscription service is "Free 3 months 1Gbps Broadband @$39.90/mth", but I am asked to be charged $ 69.90 monthly. Could you please help check it again? Thanks

Question

 • Internet Connectivity

22

1

0

How to terminate broadband contract and return devices

I am going back to Japan on 13/Mar/2021, and would like to terminate the current broadband contract by that timing. Could you tell me how to proceed termination? Do I have to send rental devices such as ONU and router?

Question

 • Home Networking

85

1

0

Want to switch from Starhub Recontract plan to a SIM only plan.. how ?

My Starhub Recontract plan is expiring today and I am intending to switch to SIM-only plan and I understand I can only do it the day after the expiry. How am I able to go about it and have someone explain to me the various SIM-only plan available?

Question

 • Postpaid

137

1

0

Termination

I have a HomeHub Subscription.Would like to know how do I just terminate only StarHub tv. Will like to keep the broadband and digital voice. What equipment do I have to return.

Question

 • StarHub TV+

8

1

0

PSA: Starhub Numbershare doesn't work

I am writing this post to alert all prospective customers who are considering switching or signing up with Starhub – their customer service and technical service help desk is utterly broken; their Numbershare service (for apple watch cellular) is also not working, and they have not a clue as to how

Discussion

 • Postpaid

56

1

StarHub tv box issues arising every few months

The StarHub box has been giving me issues slow lagging issues . Technician came twice to Change box change even blame it on my passport hard disk drive .Went down to change even a new hard disk. Now the problems started again !!! Looks like my nightmare with StarHub never ends. Even using a free fib

Discussion

 • Devices

512

2

0

StarHub TV+ Termination

Hi, I recently re-contracted my StarHub bundle due to the termination of Star tv channels live tv, but I’m not satisfied with the TV+ hotstar alternative, if I were to only terminate my TV+, would there be any termination fee?

Question

 • Channels and Programmes

92

1

0

How to terminate my mobile contract without calling from abroad

Hi, please help me terminate my mobile contract as I now live in the Philippines. Contract will end this 1st week of march 2021. Cost of calling your hotline is very expensive from here. Please help me do it via this channel.

Question

 • Postpaid

35

1

0

How to Cancel Postpaid Plan

I would like to cancel my SIM ONLY plan as I already got another postpaid plan with Starhub. Please advise how can I terminate it. Thanks.

Question

 • Postpaid

44

1

0

Terminate my postpaid mobile connection

Hi , I am already contacted via Facebook messenger regarding termination but still not yet to terminate. Kindly advise how to I terminate my postpaid sim only plan . I am currently in overseas . Regards, kumar

Question

 • Postpaid

11

1

0

Termination of Mobile connection from abroad

Hi - I have moved out of country and want to cancel my connections. Can you please help me how to go about doing the same from abroad. regards Sujoy

Question

 • Postpaid

11

1

0

Change Service Agreement Date

Hi, I’ve set up a new broadband plan with Starhub on 28 Mar. But due to change in plan, I’d like to move it forward to 14 Mar. Called CS and noted there are earlier slots. I’ve even called NetLink Trust and they told me the Fibre Network has been activated for my address today. But

Question

 • Home Networking

12

1

0

Authorization letter

Where can I download authorization letter for my sister to transfer/terminate HomeHub contract on behalf of me?

Question

 • Discussion

350

1

0