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How to cancel my mobile contract from abroad?

I would like to terminate my current mobile plan. My two year contract is supposed to end on 21 Jan, 2021, but I believe it will automatically be renewed unless I request termination (am I correct?)  I now came back home (Japan) but cannot go back to SG due to Covid 19 restrictions...so no nee

Question

 • Prepaid

21

1

0

Terminate Fibre Broadband Contract

Hi I will be leaving Singapore in October, how do I terminate my contract please?   Thanks

Question

 • Internet Connectivity

82

1

0

Termination of Mobile Line

Hello guys, I would like to terminate my mobile line the plan that I've signed up. Reason for termination will be as I was unemployed since Jan due to Covid19 and with the latest salary that I am getting from the new job, I am unable to afford the plan that I've signed up for. May I know the process

Question

 • Postpaid

155

1

0

I want terminate

Going back my country

Question

 • Postpaid

16

1

0

Cancellation of $25 SIM only plan

Hi may I know if I can cancel my $25 SIM only no contract plan temporarily and then renew it after 2 months while retaining the same number? Thank you.

Question

 • Postpaid

79

1

0

Home hub termination and switch to Asian Pass

Hi i currently have the starhub fibre and tv under homehub but i want to switch to Asian Pass tv and terminate the fibre. How can i do it to ensure minimal disruptions to tv? Do i need to bring all the equipment( fibre ONT, set top boxes remotes) down to the shop?

Question

 • StarHub TV+

30

2

0

charging of termination of purchase which was inform not to b charg

I was informed by the sale personal for my mistake of wong purchase of handset which i would like to cancel and this will NOT HAVE TERMINATION FEE !!!!! But today i received a huge bill.

Question

 • Devices

14

1

0

Regarding deposit claim

I have used starhub postpaid plan from 17 Feb 2019 to 17 Feb 2021. It may going to end soon, so I just have to plan my deposit amount pls be advice on this asap.. thanks

Question

 • Postpaid

10

1

0

Inflexible Telco and Intellectually Disabled Customer Service Operator

Hello, Im writing in to complain about Starhub inflexibility and indifference attitude towards custmers affected by COVID-19. I had signed up for a new line in Feb just before the pandemic took a turn for the worse. Unfortunately by April, I needed to terminate the line and called up your side. To

Question

 • Postpaid

42

3

Starhub Issues

I am a Starhub customer for more than 15 years now, but now, I am seriously considering of dumping Starhub. I recently re-contracted by HomeHub Plan, and as a result, my set-top boxes were replaced. To my surprise, I was not able to get the free-to-air channels and was told that I can only use Starh

Question

 • Devices

42

1

0

Refund policy and refund period is not clear

I closed my account Jan, there are remaining balance on my account. So far I didn't receive refund. I google refund policy or period, there is no place indicate how long the refund takes. Can you tell me the refund period?

Question

 • Internet Connectivity

17

1

0

Early Termination of 4G CIS Plan

Hello,   Good day.  I would like to ask how much would I be paying if I am to terminate my 4G mobile CIS Plan this October?  My contract end date is 10 Jan 2020.   Thank you.

Question

 • Postpaid

66

1

0

Feedback on area with bad reception

Hi, I'm staying at Block 940 Jurong West Street 91. I am experiencing very bad signal issue here on all my device. My family members keep complaining to me everyday for this bad and slow connection. I will change to different Telco if this issue never solved. Can you please look into this. Its reall

Question

 • Network

23

1

0

Cancellation of services

Hi, may I check what items I have to return upon cancelling my homehub services?

Question

 • Home Networking

19

1

0

Vijay TV Family

I have contract with Starr hub for two years to watching English Entertainment Pass Indian Entertainment Pass I received a message from Start hub that " <Notification> StarHub: Dear customer, a gentle reminder that with effect from 31 Jan 2021, Star Vijay, StarPlus, Star Bharat and STAR Gol

Question

 • Channels and Programmes

393

1

0

Terminate Starhub $50-2 years mobile plan on last day

Dear Sir, my mobile line contractually ended today 18 Jun 2021, if i terminate the line today, will the early termination charge apply to me? Thank you. Best regards, Theng

Question

 • Postpaid

50

2

0

Request on termination of fibre broadband plan

Hi, please advise for steps to terminate on an expired contract fibre broadband plan. Thank you very much.

Question

 • Internet Connectivity

24

1

0

HomeHub early termination

Hi.. as we will moving out from our current flat and we want to terminate our Homehub (tv and fibre broadband) early, I’m just wondering what are the other fees that we are going to pay? (i am aware of the early termination fee) thank you! 

Question

 • Home Networking

22

1

0

WiFi 6 and the new generation WiFi 6E  Routers

WiFi 6 and WiFi 6E Routers HI Starhub,   Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86

Idea

 • Ideas Exchange

162

2

0

will starhub bring back early recontract fee waiver?

thinking of switch to m1, but not sure will starhub bring back this service?

Question

 • Discussion

30

1

0