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Charges bill for 1633 & starhub go app

Called starhub CS at 1633 on 8 May why my data usage being charged when i stream starhub Go app.. Online state that starhub mobile user is entitled to free streaming. The call took me 60min and amazingly the 60min call also eat into my 100min monthly calling entitlement. Until today no follow up f

Question

 • Postpaid

32

2

0

Homehub contract ends

Hi, my homehub contract is ending on 22 jan 2021. As per tele conversation with StarHub customer service officer, I was told to go down to any of the 4 main StarHub store to proceed with the termination from 23 jan 2021 onwards. My question is, I was told to bring down the set top box, remote contro

Question

 • Home Networking

40

1

0

Deposit Refund

I’ve been waiting for my deposit refund since 23/10/2020. In this period of time, I’ve sent out numerous emails asking for the status but despite they always reply to tell me they’ll let the relevant department know, still haven’t received the payment. It’s been ridicul

Question

 • Postpaid

21

1

0

deposit money

due to covid 19 ,can not back to singapore, now i am overseas, so how i can get back my deposit ?

Question

 • Postpaid

8

1

0

Bill after termination

Anyone knows how to check outstanding bill after termination of service?

Question

 • Postpaid

15

1

0

Accidental subscription to hotstar

Please help me cancel my subscription. A few minutes ago I accidentally click on subscribe now for the hot star 12 month contract accidentally as I was going to sibscribe to Disney+ but click on the wrong button. I have no intention of subscribing to hotstar but the app won’t let me unsubscrib

Question

 • My StarHub App

81

2

0

Terminating My Broadband on an expired contract

Hi There, My contract ended a while ago and I've just continued to pay the monthly (1GBP fibre broadband). I'm now moving flat and to relocate the broadband it costs $160 dollars, I'd rather cancel my subscription and go with a cheaper provider instead. Can I ask how to terminate my account

Question

 • Internet Connectivity

40

1

0

I would like to cancel my oder number of od : < removed private information > i make a mistake that choose wrong item..

I want to cancel my oder < removed private information > that i make a mistake that choose wrong item. How can i do?

Question

 • Postpaid

11

1

0

customer service say i need to pay my termination contract on Dec

i call customer service to terminated my contract...she told me that i need to wait for Dec bill and i dont need to pay Nov bill which is not even full month and they send me Nov full bill...and when i received the Dec last billing, its way too much...

Question

 • Postpaid

27

1

0

Early termination of my mobile line - $50 2-year plan

My contract will be ended on 6th Jul 2020 and would like to terminate my line on 1st March. What's the early termination fee (incl. GST)?

Question

 • Postpaid

2K

1

0

Returning equipment at the end of my contract

Hi, My fibre internet contract will be expiring on the 8th Oct. Should I return the equipment on that day or a day later? Are there any charges I should know about? Note, this is not early termination, but my contract has come to an end.  

Question

 • Home Networking

2.1K

2

0

Amount refund for terminated contract & transfer the ownership of contract

I have received 2 e-bill amount refund email notification from Starhub for different contract on 14 Sep20 and 06 Oct20. However, I didn't receive any cheque payment. Kindly advise when I suppose to receive the payment?

Question

 • Postpaid

26

1

0

Pospaid deposit refund

As a work pass holder, I have paid $200 as SIM ONLY PLAN deposit, but when I re-contract, I was required to pay another $200 deposit, and I was told that the total deposit of $400 will be refunded after I terminate my contract.   I terminated my contact 2 months ago, I called to the customer se

Question

 • Postpaid

13

1

0

Frequent Fibre Internet connection and TV+ issues

Have been a loyal StarHub customer since 2013 - Cable, Fiber, mobile and never had any issues. Since re-contract in early June 2021 where I was forced to choose TV+, it has been nightmare with constant breaking of internet connection requiring restarting the same Google/Nest Wifi router or the Fiber

Question

 • Internet Connectivity

15

1

0

Starhub plan cancellation confirmation

Hello, I recently terminated my 24months plan early but did not receive any form of confirmation. I would like to check if my plan has been terminated successfully. Thank you.

Question

 • Channels and Programmes

19

1

0

Smart support deactivation

Hi. Cant seem to deactivate my smart support. Hope anybody can assist me on this. Thank you.

Question

 • Devices

14

1

0

Cancelation

I want to go back india

Question

 • Postpaid

12

1

0

change the broadband order < removed private information > to 1 year plan

Hi I did an online order wrongly < removed private information > to subscribe broadband 2 plan. Can i change this order to 1 year plan. 

Question

 • Home Networking

16

1

0

Feeling conned by Starhub

To Whom it concerns, I hope this forum is the right one to bring justice.   I had been looking for broadband + cable TV packages and came across starhub promotion online. Package seemed suited for me and I went to Starhub to clarify on the contents provided for the Indian+ package. After the

Discussion

 • Channels and Programmes

192

3

How to terminate SIM only play from oversea

I’d like to terminate SIM only plan from oversea. I’ve already left Singapore and then I’ve requested Starhub NEX shop staff to terminate our 3 mobile SIM only plan on my contract ending date 23th Aug 2021. But now Starhub request us to pay 3 existing mobile line which I’d requested the terminati

Question

 • Postpaid

6

1

0