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termination of account under company name

Our company has decided to discontinued operation in Singapore. I am trying to terminate starhub account from oversea. The contract is under a company name. (local company incorporated in Singapore) The last PIC has quit and I have no clue. The only info I have is a message from the PIC who quit th

Question

 • Home Networking

75

1

0

Maxinfinity Disconnection Fee

I returned my modem and canceled my broadband in the 24th month in January 2021. To my surprise, a line item in my latest bill appeared and that was Maxinfinity Disconnection Fee of $30. May I know why I am charged for this? I did not terminate my contract early and neither was I late. I was also n

Question

 • Devices

50

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0

Terminate Mobil line

Hi: Can you please help to terminate my mobile line? I am not in Singapore for two years and this mobile line is not used anymore. , thank you.

Question

 • Network

13

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Termination v Transfer

Hi, I have a tv and broadband subscription with StarHub. I have 10 months left on both. I have to relocate and have to either cancel or transfer the subscription. Can I get the charges for termination and process and is there any benefit of transferring the account instead ?  thanks 

Question

 • Home Networking

25

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Termination as moving to other country - New HomeHub Plus

Hi, I have a New HomeHub Plus valid till 5h June 2021, but due to professional reasons I'll be relocated. We are leaving 17th December 2020 so I'll need to cancel to contract earlier than expected. I called the support number but it's a nightmare. How should I proceed? Thanks, Pablo

Question

 • Devices

125

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0

WARNING: Cross Carriage Issues Will Not Work For LIVE TV After Re-contract To "NEW HOMEHUB PLUS" Plan

I've been a StarHub customer my entire adult life and even before I could get a subscription of my own. I don't watch TV services anymore; I chose to re-contract my TV services because my father enjoyed Sports Channels (though again, more channels are being removed by the year) Despite StarHu

Discussion

 • StarHub TV+

106

2

0

Lack of compassion

"Customer at the Heart". This is one of 6 culture markers stated in Starhub's website. To me this means "making an effort to understand the customer: their circumstance, their need and their expectations of the service. Sadly for me, this wasn't quite the experience I got from Starhub. For the rec

Discussion

 • StarHub TV+

33

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Can i upgrade my current Starhub Fiber to Hub Plan

If i upgrade my starhub fiber plan (Still within contract) , can i upgrade to Hub Plan with TV? Will i be charge with early termination fee for my existing fiber contract?

Question

 • StarHub TV+

27

1

0

Terminate mobile plan

Hi, I'm no longer in singapore and stop using registered mobile number quite a long time already.I want to terminate my mobile plan and how can I do that? How long will the process take? Thanks.

Question

 • Postpaid

60

2

0

Why is there a disconnection fee for your fibre broadband even after you have finished your contract.

Can some one explain to me the logic behind this termination charge of $30 even after you have finished your contract for fibre broadband? when did this start?

Question

 • Internet Connectivity

17

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0

My data is slow

I Live in Pasir ris and my data is really slow. I did a speed check and it is so slow.

Question

 • Postpaid

20

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0

Retention Offer

My HomeHub contract has ended this week. Will someone in the sales team offer a retention package for me? I have went down to Starhub shop to check for the last 2 months, the offers given to me were pretty bad. I am on Hub Club with multiple phone lines and I would prefer to extend the HomeHub to

Question

 • Discussion

32

1

0

Home Broadband - Transfer

Hi , I want transfer my Home broadband connection to another person . He is also staying in same house . whether he need any deposit amount pay ? Whether  contract end date would be changed or same contract end date for mine one ?  My contract will be over in the month of May 2020 if i su

Question

 • Home Networking

22

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0

Sujoy B

Hi - I will leaving Singapore for good and would like to know the process of terminating TV connection, Broadband and landline. Would appreciate if I could be informed about the formalities/process?

Question

 • Home Networking

22

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Termination of Mobile Plan

Hello. My contract end date is 7 Nov 2021 and the plan is $75 2 year plan for mobile. May I know what's the early termination fee? As I cant seem to find what's the exact mobile plan name that I am paying for.

Question

 • Postpaid

20

2

0

Free MaxMobile DataPack not cancelled

Cancelled HomeHub broadband plan a long time ago and just realized that this free datapack is still in my account with a monthly statement. Pls cancel this and ensure nothing was charged for this after I cancelled the broadband service. Thanks.

Question

 • Devices

31

1

0

Termination equipment of home hub bundle

I will terminate my 2 year home hub bundle contract after it expires. Please advise which equipment needs to be returned for each of: - StarHub tv - home broadband - digital voice - mobile broadband I am aware I can return these equipment the day after the contract expires to plaza singapura, Tampi

Question

 • Devices

20

1

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Terminate

Hi , I living from Singapore soon’. How do terminate my mobile plans? My plan until Feb-2022

Question

 • Postpaid

8

1

0

Recontract for Tv

Hi, my fibre tv contract is expiring. Can you help to clarify your current offering of tv services? The information on your website is confusing.  1) are you only offering StarHub tv+ now and it’s an application that can be installed on android or ios devices?  2) is there any Star

Question

 • Channels and Programmes

236

2

0

Termination of Contract Due to Relocation to another country

Hi, My company has asked me to relocate to another country for projects there and therefore I will need to cancel my TV/ Internet in the middle of next month. My contract would have expired in July next year.  Are there fees associated with early termination due to leaving the country for wor

Question

 • Internet Connectivity

178

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