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I want to Terminate My Contract

Hi. I just have a question, I applied for a starhub plan last March 2020. 2 years Contract. But I want to cut my line, because my signal is weak due to Location. and I also always waste 300 minutes of calls because I can't use them in the call. I hope I can get answers to my questions.

Question

 • Postpaid

25

2

0

Incorrect mobile bill and no customer service line is answering

I paid my two month mobile contract in full and did not request to extend the contract. You are informing me that I owe two months for a aim card I do not use and never have. I am not going to pay this as its not correct however there is nobody answering the customer service line. Please call me imm

Discussion

 • Prepaid

24

1

0

billing issues

hi im not a starhub subscriber, ive tried to called starhub to speak to the customer service officer but couldn’t get through . Ive some urgent matters here is that a few months back ive actually called the starhub customer service officer to tell them that i lost the sim card itself and i ha

Discussion

 • Postpaid

10

1

0

Terminate Sim only Plan

I would like to Terminate Sim only Plan for my mobile number - < removed private information >

Question

 • Postpaid

33

1

0

Termination

Hi i would like to ask if my early termination charge without gst is $93++ so if I terminate now how much will it cost for my final bill? My contract is $50 per month and my contract will be ending on 27 March 2021 . I already paid for $50 this month tho but if I terminate now , will it deduct the $

Question

 • Postpaid

17

1

0

Switch from Home hub to mobile and Broad band only

I have Home Hub contract with Mobile, Broadband, TV and Voice call together. As I seldom watch TV and never use Voice call (land line call), I want to cancel them. However, I would also like to keep current Mobile and Broadband contract. Is this possible? Or do I need to cancel everything and

Question

 • Others

13

1

0

Cancel Contract

Hi.. I need to cancel my TV+ contract. Please help me on this. Thanks

Question

 • Channels and Programmes

35

2

0

Deposit refund

Deposit Refund Hi Starhub, I have port in my mobile line to other service provider since april 2021. May I know when can I get back my deposit? My contract ended 31 march 2021. Please I help.

Question

 • Postpaid

12

2

0

Early termination charges

Hi, anyone knows where I am able to calculate early termination charges for my current contract? Currently on the $80 2 year plan. My contract start date was 28 apr 2020 and end date is 27 april 2022.

Question

 • Postpaid

40

1

0

Sim only plam

Hi I have 25$ sim only no contract plan and started using in the past 10days. Now I would like to cancel my plan. If I do so, will they charge 25$ Or will they charge only for the 10days. Thanks

Question

 • Postpaid

21

1

0

Why can sign up for recurring payment online but have to terminate by fill in hard form ?

Dear Starhub, can I know why we can sign up for recurring payment online but have to terminate by fill in hard copy form ? Service was prompt when I signing up. But when come to termination, your staff informed me that I have to check with my bank about stopping my recurring payment (which I can si

Question

 • Home Networking

10

1

0

New Horrible Hotstar service

Since 01 February, Starhub introduced Hotstar to view some regular Indian channels but it is the worst ever we have experienced. We are extremely frustrated and we are not allowed to do early termination too even though the streaming is horrible to the maximum. Full of troubles and gets locked out..

Discussion

 • Channels and Programmes

40

1

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

24

1

0

Cancel postpaid contract

I've 5 months left on my 2 years 75$/month postpaid contact. Unfortunately, I had to move out of Singapore and now I wanted to cancel my contract. But I can't find this option on either the mobile app or the website to do so. Can someone help me by guiding how to proceed with this? and how much it w

Question

 • Prepaid

26

2

0

Cancel 11.11 order

I have ordered iPhone 11 Pro Max today on 11.11 sale. My order confirmation ID is CR20111131481. I’m sure that I ordered Midnight Green I waited for that color so long then I made the order, but when I got the mail it shows silver color. Now I want to cancel that order or change color. Please

Question

 • Devices

27

1

0

Early Terminate of Homehub Plus

Hi, I want to early terminate my Homehub Plus contract (ending in 30 Nov 2021). What is the process to close the contract and what are the charges involved?

Question

 • Discussion

61

1

0

early contract termination

hi my contract was till 6March2021..if i Port out my number now i will be charge till 6March or 1 month subscription?thank you

Question

 • Postpaid

15

1

0

How to we get the free WiFi router when we recontact?

I’m with starhub many years, my WiFi router was old and slow. Why starhub only give free WiFi to new user? Why not to your loyalty customer?

Question

 • Home Networking

54

1

0

switch from old homehub 1000 to StarHub TV+ (Entertainment+ offer)

I'd like to switch from Homehub 1000 to StarHub TV+ (Entertainment+ offer). I tried signing up online but unable to proceed.

Question

 • StarHub TV+

33

1

0

Postpaid 2 years contract termination

Hi. Since pandemic, I have no job and currently in Malaysia since October 1st. I can't afford to pay the postpaid plan anymore. My phone contract end on Jun 2021. When call center, they asked to pay full charges of 560++sgd if want to terminate. Any solution other than this so I can pay the bill and

Question

 • Postpaid

31

1

0