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Worst Experience with Starhub

I renewed my contract to HomeHub last year. I have been supporting Starhub for many years. From tv to broadband to mobile plans. Ever since i renewed to the new HomeHub plan it has been nothing but grief. It has been the worst experience last few months i had with Starhub! First the renewal expects

Discussion

 • Devices

64

2

0

Cancel mobile contracts from overseas

Hello StarHub (and knowledgeable users), I need to cancel some of my mobile contracts while I am outside of Singapore (and will continue to be for a while). I cannot find anything within the main StarHub web site for this - not even a simple "Contact Us" within HubId!? Can someone help? All my contr

Question

 • Postpaid

57

1

0

Discontinue HomeHub but retaining Broadband and DIgital voice

Hi, my contract ends on 14 Feb 2021 for my HomeHub 1gbps (Broadband, TV & home line digital voice) I want to drop the TV and just subscribe the 1Gbps broadband with home line Digital Voice What is the procedure to do this? Thks

Question

 • Devices

54

1

0

Do not Recontract

I recontract my broadband on Aug 31, 2021. It’s the exact same service I am getting currently, except StarHub will install WiFi connectivity that is supposed to be better. No one contacted me on the installation.  I called 1633, use WhatsApp service, they insisted someone will get back to me.

Discussion

 • Home Networking

24

1

0

Unable to check whether my starhub contract has ended

I am using the Starhub application but it does not show me when does the contract end. It just puts - for recontract eligibility and - for contract end date. I bought a phone during 25th of December 2 years ago and I have just applied to port over to another network provider. Hopefully there is

Question

 • Postpaid

356

1

0

NumberShare on Samsung Watch4

Been trying to get it set up for the past 3 weeks. Wasting loads of time calling 1633 and restarting devices for nothing. Samsung Wear app constantly showing I'm not on a 4G/5G plan. Called into hotline for plenty of times, was told that my plan should be compatible, since I'm on a postpaid 4G pl

Question

 • Postpaid

13

3

0

Switch to Singtel postpaid from Giga, while retaining the old number

Hi, I would like to know more when switching to Singtel postpaid from Giga, in which I have to perform following steps: 1) I have port in my number from Giga to "$25 Sim only no contract plan". 2) Expected to switch it to Singtel postpaid almost at the end of each billing month (~7 days before) Hav

Question

 • Postpaid

555

2

0

Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX channels and they are telling me that in any case I cannot get my Subscription reduced. They are telling me I MUST upgrade however during I MUST RECONTR

Discussion

 • Channels and Programmes

83

3

0

Termination and refund application form

Dear Team Starhub, I am posting an inquiry on behalf my Myanmar friend holding SIM 25 contract. He is leaving Singapore coming Saturday and wish to terminate his SIM 25 on Sunday. Please advice how Starhub can refund the deposit $200 to him. Thank you. Best Regard, Jack Kok

Question

 • Postpaid

62

1

0

Changes to Hub Club Previledges

I was extremely disappointed when I went to the starhub shop and was told that if I wanted to port over another line, my privileges of HubClub will be downgraded: I will not longer be eligible for annual phone upgrades and the multi-line discount for 4 phones will be lowered from 30% to 25%. Wor

Discussion

 • Discussion

63

1

Is it just me or the mobile reception for Starhub is really bad compared to Singtels?

I've recently (3 weeks ago) switched from Singtel to Starhub. However, I've noticed a significant lag between the reception capacities of the two telcos. I wouldn't even bother with M1 because it's known to be bad across the island. Now, on the sim-only plan for Starhub, it's just the same as M1's.

Discussion

 • Network

103

1

0

Terminate Starhub Service Contract

I would like to cancel my Starhub Service Contract with immediate effect. Broadband, Starhub Cable TV and landline.

Question

 • Internet Connectivity

33

1

0

Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beaco

Question

 • Internet Connectivity

35

1

0

Contract termination - refund for overpaid final bill

Hi, I have ported out of Starhub last month. Prior to porting over, I have settled all amount outstanding. I've recently received a final bill via email which I unfortunately can't access as I can no longer log into my Starhub app. Noted in the email itself that the bill amount is a negative amount,

Question

 • Postpaid

586

2

0

Switching from Contract Plan to 1-Year Sim Only Plan.

Hi, I currently have a mobile plan set to expire on April 2021. But I was just wondering, as recontract eligibility is upon reaching 21 months of the contract, would it be possible to switch from my current plan to the new 1 Year Sim Only Plan? Or do I have to wait till my contract expires on April

Question

 • Postpaid

14

1

0

how do I cancel my mobile connection.

as moved abroad need to cancel mobile connection

Question

 • Postpaid

50

1

0

Terminate TV broadband

What is the procedure to terminate starhub TV?

Question

 • StarHub TV+

2

0

0

Can we still walk in to Starhub outlets without e-appointment?

I saw that we can make e-appointment to visit Starhub branches, but as I need to cancel Homehub and recontract Broadband only, there are only 4 outlets shown to me. The next appointment date is 8 FEB and weird timings like 3pm onwards.So I'm wondering if I can just walk in at Plaza Singapura WITHOUT

Question

 • Discussion

1.2K

1

0

I want to Terminate My Contract

Hi. I just have a question, I applied for a starhub plan last March 2020. 2 years Contract. But I want to cut my line, because my signal is weak due to Location. and I also always waste 300 minutes of calls because I can't use them in the call. I hope I can get answers to my questions.

Question

 • Postpaid

25

2

0

HomeHub Plus to Fibre broadband

Hi there, My HomeHub Plus contract will end in mid-Dec, I would like to switch to normal broadband as I no longer need the TV service. What will be the best way to to do the recontract and switch? In addition, I am going to move house in Apr 2021, am I supposed to sign up for a new broadband servi

Question

 • Home Networking

37

1

0