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Customer service rubbish

Last year in the strictest lockdown Starhub went down for a day and half leaving ups with no wifi for two more days, two kids and two parents working from home - eventually a technician came and said our three router which had worked fast and well and without trouble were suddenly old and wouldn't

Discussion

 • Home Networking

31

1

Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

14

1

0

Mr Woon

Wake up Starhub!! How can you terminate a service without informing the subscriber or sharing on your websites! Starhub stopped mutlisim services without informing! I renewed my contact last Thur for a Saumsung HP. That night I realized that my multisims were not working. I called them the next day

Question

 • Postpaid

14

1

0

Immediate Chat Exchange

Is there no WhatsApp service I can readily chat with a service professional?

Question

 • Devices

19

1

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

25

1

0

I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobile line with Starhub, I intended to subscribe a second mobile line. To my shocking dismay, I was told that I am limited to only one mobile line servic

Question

 • Postpaid

32

1

0

SGD 200 REFUND AFTER TERMINATION OF SUBSCRIPTION

I have just terminated my subscription to Starhub, please advice how and when can I get back my SGD 200 deposit back? Thank you.

Question

 • Postpaid

108

1

0

Contract Cancellation

It’s been 2 days since my contract was signed , the technician has not setup the network and unable to use the WiFi. Iam appalled at the service and want to terminate the contract. 

Question

 • Home Networking

11

2

0

How to terminate both mobile prepaid & home broadband account (by 7th Dec)?

Hello, I'd like to get an advice to see if you can share how I can terminate both mobile prepaid & home broadband account by 7th Dec as I'm leaving the country. I live in East, should I visit the main shop (such as Tampines) and bring my FIN and a broadband router? Thanks.  Regards, KG

Question

 • Prepaid

85

1

0

Being scammed for over 10 years

Being a loyal starhub customer for over 10 years is probably the biggest scam that I have fallen into... they are giving the new routers to new sign-ups but is shafting the old routers to existing users and not even helping us when we want to recontract.. why am I even paying my bills every month?

Discussion

 • Devices

73

2

0

What to do when startup broadband contract end

My starhub broadband contract end on 15th July 2021. 1. What actions required to discontinue the contract upon the contract ended. 2. If discontinue contract on 14th July, is it consider as early termination?

Question

 • Home Networking

24

1

0

failed to parse http response

TV+ box had the subject error last sunday. Can’t login HubId and get the error when signing in. Unable to watch channels. Customer service useless got no solution. The usual turn on and off. Sent on site technician who came Tuesday and swapped box. Same error. He said problem with account and

Question

 • Channels and Programmes

39

1

0

Change from Homehub to broadband only

Hi. I wish to change from my current homehub plan to broadband only plan. Any idea how to do it online or it must be done physically at the shop?

Question

 • Devices

58

1

0

AUDIO INCARESING AUTOMATICALLY

EVER SINCE RECONTRACT IN MARCH 2021, MY STARHUB TV+ BOX HAS BEEN INCREASING THE AUDIO AUTOMATICALLY AND DECREASING AFTER 10 20 SECONDS I HAVE UPDATED TO THE LATEST SOFTWARE AND THE ISSUES STILL EXISTS STARHUB STILL INSIST I MUST PAY MY BILLS EVERY MONTH AND IF THERE ARE ANY LATE CAHRGES OR MIS

Question

 • StarHub TV+

14

1

0

WiFi 6 and WiFi 6E  Routers

HI Starhub, Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86  Netgear Orbi Mesh WiFi 6 Sy

Discussion

 • Devices

120

1

0

Complaint - Terrible Service and Serious Process Flaws

Would also like to lodge an official complaint. It took 5 days ( over 120 hrs, when I was told it will take 24 to 48 hours) and over 15 calls to starhub sales hotline for the recontract reset to be done. Sale consultants also keep passing me off to other sale consultants and gave numerous excuses ab

Question

 • Devices

26

1

0

Port in to other telco for mobile plan expired in 14 days

Hi StarHub, sorry that I’ve decided to switch to another telco. My question is: if I switch to other telco now (my contract with StarHub is going to expire in 14 days) will I be charged for early termination fee as well?

Question

 • Postpaid

37

1

0

Termination charges

I would like to feedback regarding the Starhub App. I have decided to terminate my contract and change to another telco so I checked my contract details on the Starhub app and it stated May 2021 with no charges. So i proceeded to terminate my contract. When my bills came, i was shocked that it was

Idea

 • My StarHub App

33

2

0

Terminate mobile post-paid contract from overseas (ensure termination after plan expire)

Hi all, I am overseas and would like to make sure that my contract is not continued after expire. I have been overseas already couple of months and just waited my 1-year SIM only plan expires by 27 Nov (in 3 days). I am fine to pay the bills until then. I tried to do it via Messenger but always wait

Question

 • Postpaid

16

1

0

What to do to terminate contract?

I'm trying to terminate my contract for my flat in Sg from overseas, and im wondering what I'll need to return, as well as when I should return them. Do I have to return the linksys router they gave me when I first contracted? And what about the white fibre box?

Question

 • Home Networking

838

1

0