Official

Accepted

Unanswered

Advanced Filters

Search Results (183)

Relevance
Terminate 1000mbps fibre broadband

My contract ended and im terminating the service as im not even using it in the first place. Is there anythig that i need to return? Please send me pictures of required items for return as i will be cancelling my Cable TV as well.

Question

 • Devices

20

1

0

Termination of SIM plan contract

Hi, I want to terminate my mobile SIM plan, but I have already left Singapore. I was told I can easliy do this online, but I cannot find any information or contact on how to do it. Can you help me how to do that?Thank you! David

Question

 • Postpaid

37

1

0

Starhub SG - Breaching the contract

I worked as a contract staff to a leading Bank in Singapore. I have received a telco promo email from HR. Using my contract staff pass and EP as proof, I have successfully booked the postpaid mobile connection on contract with CIS Promo that has free Caller Number Display for 24 months from Nov 2018

Discussion

 • Postpaid

45

0

SLOW Internet Service Directly from Modem (Not a wireless issue)

I pay for a 1 Gbps. I mostly get 100Mbps and lucky to see 300Mbps. I'm directly plugged into the modem. I've already had a tech come out, suggested new wires running to rooms. This would not resolve the issue. I can't keep paying a technician to come resolve issue. Can I get out of my contract or re

Question

 • Internet Connectivity

14

2

0

Move house after contract end

Hi all, My 1Gbps Fiber contract has already end (now I am still paying the old monthly fee), and I will be moving house a few months later. May I know which option below allow me to pay less? - Brand new subscription at my new house, then terminate my current subscription at my current house. - Re

Question

 • Internet Connectivity

16

1

0

Customer service advice leads to incurring more cost than required.

Spoke to Starhub (1630) for 10mins and 36 seconds on 22nd May. Told the customer service that I would like to sign up for a new plan at a new location and thereafter schedule for termination of my existing plan. I was advised to not do that because that might cause some issues, rather I am advised

Discussion

 • Devices

28

2

0

Termination of Mobile Service

Hi there, Pls assit to terminate 1 of my mobile service no. < removed private information > (contract ended) TQ

Question

 • Postpaid

16

1

0

Termination fee

Why I was charged $200 instead of $60 for my termination fee when I subscribe the 12 month sim only plan?thanks

Question

 • Postpaid

10

1

0

StarHub

I want to terminate my StarHub tv account 24 month contract  terminating bcoz my grandpa and grandma don’t know how to use  we only use for 1 month  do I need to pay money for terminate?

Question

 • Home Networking

17

1

0

Change of channels

I have my TV contract till 2022 - During signing agreement I have agreed and signed the agreement since the channels i like to see was there - now the reduction and giving alternate channels is like star hub is  forcing to accept the channels .  if Star hub has changes in channels the cos

Question

 • Channels and Programmes

85

1

0

How to deactivate my roaming services

Hi, pls help me deactivate my roaming services, im currently back in philippines right now. I remember i activated my roaming add ons but i also remember de activating it after how many days. But i guess it didnt push thru, now i got bill shocked coz of the roaming charges. Is it possible to termina

Question

 • Roaming

12

2

0

Starhub TV

How to terminate TV & broadband and where to return the setup box

Question

 • StarHub TV+

27

1

0

Termination for TV+

Was unemployed for months & unable to afford. How much for early termination gonna cost?

Question

 • StarHub TV+

14

1

0

Regret re-contracting the TV service

Re-contracted the TV service in Jan and it has been the worst TV viewing experience we've ever had. Every time we switch on the set top box the channel switching experience is haywire. On 29th we do not have the TV programs and when called Starhub support on 29th voice recording message is, they are

Question

 • Devices

93

2

0

To terminate Fibre Broadband Services

Dear Starhub, I will like to terminate the Free Fibre Home Broadband Service, in which its promotion is ending by next month (Oct 2020). How should I go about it?   Regards, Kin Mun

Question

 • Home Networking

28

1

0

Terminate contract

Can somebody help me to terminate my contract

Question

 • Postpaid

26

1

0

Starhub re-contract SCAM you to change from 1 year contract to 2 year contract

I was under 1 year broadband plan with Starhub since June 2019 at SGD49.9/month. In June 2020, I received a SMS promotion for re-contracting service, click on the link, it shows Starhub page with something similar to [image2]. The promotion can be seen in [image 3] with super special price SGD42.9/m

Discussion

 • Devices

70

0

0

Early termination charges for broadband

Hello, I want to know early termination charges can you please help. Thanks

Question

 • Internet Connectivity

16

1

0

5G network issue

I am having network issue with starhub for more then a month, I keep getting network drop and zero network signal icon. Changed my sim already, but still faced the same issue. Starhub customer service and network team keep asking me to wait for 48 hours and drag this issue without a proper resoluti

Question

 • Postpaid

18

2

0

Installment plan for overdue bills

Hi Starhub Customer Service, please advice can i arrange for installment plan for my overdue bills. Due to this pandemic covid19 i'm having bit of difficulty on paying my bills. Please advise. Thank you in advance

Question

 • Postpaid

25

1

0