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Two bill for 2 handphone

I am paying for my handphone and my daughter. My daughter is working and want to receive separate bill. How to go about it?

Question

 • Postpaid

7

1

0

PSA: Starhub Numbershare doesn't work

I am writing this post to alert all prospective customers who are considering switching or signing up with Starhub – their customer service and technical service help desk is utterly broken; their Numbershare service (for apple watch cellular) is also not working, and they have not a clue as to how

Discussion

 • Postpaid

173

1

Prepaid expired

I have a prepaid card that wish to be extended. But unable to top up anymore. Pls help

Question

 • Prepaid

57

2

0

End of contract - relocation out of Singapore

Hello, we are relocated out of Singapore by 20th of June. Our existing mobile contracts end on 7th of June while our broadband end by 13th of June. I then have 2 questions: - is there a solution to extend our mobile contract for 1 more month? For example going pre-paid while keeping the same ph

Question

 • Postpaid

51

1

0

Automatically link Netflix after recontract to Homehub+?

am currently on homehub entertainment group plan (with already linked Netflix acct) and have just recontracted to Homehub+. Do I have to link my Netflix account again after Homehub+ is activated? Or will the linking be done automatically by Starhub?

Question

 • Channels and Programmes

90

1

0

New Program Hub Club Go is completely useless to me and your broadband plans punish loyalty

First off I have 2 sets of HomeHub (Broadband + TV) and 3 Lines on Corporate plan (65 to 95 Plans), I'm with Starhub for over 10 years (Not on all the above plans initally) Why I have them on Starhub? I could in theory split my plans across 2 Telcos previously so I could re-contract 2 phones annual

Question

 • Discussion

45

1

0

Amazon Prime 3 months free trial activated over at Starhub but cannot get the free 3 months over at my Amazon Prime accout!! Help!!

Hi there..Starhub customer service... I am quite disappointed that when I activated my 3 months free Amazon Prime membership using the My Starhub Apps (as a reward for recontract my fibre broadband), it was not activated over at my Amazon Prime account when I checked. Even though in my My Starhub

Question

 • Resources

8

1

0

Transfer of my mobile number ownership

Dear Sir/Mdm, I hv a few mobile numbers under my starhub account. One of the numbers need to be ported out.  How do i determine the ownership of the number?  Is it possible to see from the starhub bill? Thx n rgds, setoh.

Question

 • Postpaid

19

1

0

Terminate Homehub cable service and downgrade fibre broadband plan

Hello, I have 2 existing HomeHub 1Gbps plan that is expiring within the next 2 weeks. Going forward, I would like to terminate the cable TV services and downgrade my fibre broadband to 500Mbps. How can i go about doing that? Thank you.

Question

 • Home Networking

41

1

WiFi 6 and the new generation WiFi 6E  Routers

WiFi 6 and WiFi 6E Routers HI Starhub,   Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86

Idea

 • Ideas Exchange

221

2

0

CIS - verification

I have not had a successful experience at STARHUB outlet at Parkway Parade, as well as online 1633 call centre. I recently signed up online for a new number with STARHUB. However I wasn't prompted for a CIS discount, even though I qualify as my organisation has CIS benefits. After speaking to your

Question

 • Devices

37

4

0

CIS - Mobile plan - Billing Error not rectify for despite several follow up.

Hi Team, Please refer to my case ID=1-652355556804.   I had re-contracted to CIS 2 years plan on 24 Sep 2021 via Starhub tele-sales team. When I received my Oct 2021 billing, i was billed with normal 2 years plan $65 and no CIS discount was listed. (1st call) I called in 1633 to check

Question

 • Postpaid

25

2

5G Sim Request

How to get 5G sim.retail shop or door delivery.

Question

 • Postpaid

47

2

0

Deactivate smart support and caller number display

Please Deactivate smart support and caller number display services from my phone number < removed private information >.

Question

 • Postpaid

3

2

0