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My account subscription ended on 28th April 2021. Please guide on refund of the deposit

My 12month contract ended on 28th April 2021. I have been trying to get in touch with the support and sent emails but no response. Please guide me by when will I receive my deposit refund.

Question

 • Internet Connectivity

38

1

0

Starhub M1’s Data Passport Equivalent?

Does Starhub have similar service?

Question

 • Roaming

15

1

0

Transfer of ownership

I would like to transfer my home TV and fiber to my father however I am currently in Australia and my NRIC is with me. Will you guys be able to accept a photocopied NRIC or digital copy with my authorisation to proceed with the transfer?  Thank you

Question

 • Devices

19

1

0

Voicemail as outgoing minutes?

hi i was overseas for the last billing cycle. I have switched off my phone but found few minutes of outgoing calls on my starhub bill.  Does anyone have similar issues? Is it because the voicemail others left to me while am unreachable are counted as my outgoing minutes? I do have few voicem

Question

 • Postpaid

28

1

0

$200 voucher

just want to ask if anyone knows whether i could get a $200 voucher once i recontract to a new plan?

Question

 • Postpaid

29

1

0

Duplicate Receipt for Iphone 6s bought from Starhub

Hi there, I have subscribe starhub services on march 2016 and bought iphone 6s Plus. My FIN No was < removed private information >, I need a duplicate invoice for the iphone 6s plus for repairing the same. Will you please help me to get the same.

Question

 • Devices

16

1

0

Callous Service by StarHub (Unresolved)

Installation of new broadband service was scheduled for 4 to 6pm on Friday, 16 Apr 2021. Received multiple sms from StarHub reminding me of the appointment. Starhub shutdown my existing Internet service from 7.30AM on Friday, though installation was in the evening. I took half day leave in the after

Discussion

 • Home Networking

33

1

0

Outstanding bills

Some years back someone used my ic to open a mobile line and i did not report it to the relevant authorities. I thought the culprit was caught as the letters stopped coming. Now i want to open a new mobile line but an unable to proceed as there is an outstanding bill. How do i get starhub to waive t

Question

 • Postpaid

13

1

0

On roaming but changing phones

Hello team! I'm currently on roaming with my prepaid sim, may I know please if I'll have issues with my roaming status if I take out the sim and transfer it to a different mobile device? Thank you !

Question

 • Roaming

14

1

0

High billing charges due to accidental data roaming

Hi there,   I've recently checked my mobile bill and got a shock when I saw that it has amounted to about $500-$600 a month when the usual is only $200 due to data roaming charges.   This particular phone line is in used by my husband whom is working in Malaysia and had accidentally turne

Question

 • Postpaid

17

2

0

Feedback on area with bad reception

Hi, I'm staying at Block 940 Jurong West Street 91. I am experiencing very bad signal issue here on all my device. My family members keep complaining to me everyday for this bad and slow connection. I will change to different Telco if this issue never solved. Can you please look into this. Its reall

Question

 • Network

25

1

0

Terminate recurring bill payment

Hi, I recently applied for early termination of my Starhub contract and I'm already overseas. I need help on terminating my recurring bill payment. Please advice on how to do it or what to do. Thank you.

Question

 • Postpaid

59

1

0

Why is StarHub broadbands ALWAYS down !!!! It is happening at about every 3 months?? Why it is the support so poor ?

It is been having this issues at about every 3 months and always the fiber modem showing “ LOS” (flashing Red ). And always said it not their fault is the OpenNet company fibre networks issues not theirs . my question is who am l paying  the broadband services to ??? Do anyone

Discussion

 • Internet Connectivity

65

1

0

Uncoordinated communications and harsh action by Starhub

I have been Starhub subscriber for over 30 years. My mobile is < removed private information >. It has been smoothed relationship with Starhub until recently after I moved my Starhub line from business to personal around end of Feb 2021. In March, I received a ridiculous bill with all useless

Question

 • Postpaid

18

1

0

180 days top up

I purchased a $15 180 days valid SIM card and its gonna expire soon. I want to top up using the $18 top up from main -wallet which is valid for another 180days. But what i see online in the website does not become an option for me when I input my mobile number. Same happens in the starhub prepaid

Question

 • Prepaid

21

1

0

Denial of Hub Club Go member

Hi, can i check why was i deny hub club go member. I am an existing Hub club member before I terminated my Tv+ and has an existing of 2 mobile lines and broadband under the same account and billing address. Was told by Starhub customer service via phone that Starhub needs to evaluate and may take mo

Question

 • Discussion

17

1

0

pepaid expired yesterday

I just found out my prepaid is not provisioned, i think it was expired yesterday. I still have some money in the prepaid, so how can i get the refund or how can i get the numbers back?   

Question

 • Prepaid

24

1

0

I would like to reactivate my postpaid card line

Hi, I was previously moved out from Singapore, so I cut my postpaid line Now I am moving back to Singapore again, can I continue to use back the same number again?

Question

 • Postpaid

22

1

0

Able to get back old phone number?

I have a Google account that is connected to my old phone number and I can't access it. It requires me to get 2FA from my phone but the phone is my old number which is I have changed 2 years ago. I tried calling my old phone number to see if anyone has signed up but it is an invalid number. Hence, I

Question

 • Postpaid

31

1

0

The NRIC / FIN provided does not register with any StarHub service

Hi all, I signed the contract for 1Gb home broadband on 22 May and the delivery date is 11 Jun. However, currently, I cannot link to my Starhub service with my FIN number and manage it. Could anyone help me solve it or give me any suggestions? Thanks

Question

 • Internet Connectivity

44

1

0