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Second Sim on same account

Hi, Is it possible to have a second SIM card, linked to an existing SIM card and plan. I want to have a second phone with it's own number but sharing the plan I have with my existing phone, that is, call-time, data downloads, SMSs etc being shared across two SIM cards/phones?

Question

 • Postpaid

75

1

0

Disappointing StarHub Customer Experience

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regarding my issue of no otp, 2FA smses from Singpass / Banks / Companies and no incoming landline phone calls for my phone line since I ported over

Discussion

 • Postpaid

105

1

0

Hub club discount

Hi there, I'm a hub club member and currently enjoying 30% discount of the rates for 2 of my 2-year contracted postpaid lines. I also have 2 other SIM only plans under my account (for my kids' phones) and I would like to ask if the Hub Club discount can extend to these lines as well. Thanks!

Question

 • Discussion

82

1

0

Urgent! My Prepaid Number Not Yet Expired But Show No Services

Hi, my prepaid number not yet expired however it shows no service. May I know what should I do?

Question

 • Prepaid

30

1

0

deposit

May i know , if foreigner if already have mobile plan. wanna to sign an additional broadband plan need to pay deposit?

Question

 • Home Networking

28

1

0

Feedback and complaint

I have been a loyal customer for over 20 years and recently recontracted my services to the new tv+ services where I forgo the recording service with the assurance of 24 hour playback services. However when I started utilising the new TV+ services end of December I was not able to playback anything

Question

 • Channels and Programmes

90

1

SCAMHUB

1. I placed an online order for the iphone 12 pro max on 18 June 2021 and recontracted my line. One of the online exclusive for the delivery option was the free 24 months 1GB sim card. 2. I had set the delivery date to 20 June 2021, 2-4pm. 3. During the day of delivery, the delivery guy told m

Question

 • Devices

54

1

Feedback and Complaint - Poor handling of complaints that leave customers helpless

I recently submitted a complaint for service disruptions I have had to endure for a month since I recontracted to TV+. In my complaint I clearly felt that it was unjustified for Starhub to expect a payment for the month's bill having undergone service disruptions and the downtime I had experienced,

Discussion

 • StarHub TV+

71

1

0

Recurring bill payment

I have two numbers (CIS plan) under the same StarHub account. Is there a way to set up separate recurring bill payment for each number? Right now I am paying the bill via credit card for both numbers. 

Question

 • Devices

26

1

0

5g slow network

I'm having terrible 5g experience.. its slow loading on games, social media, even sending videos and pictures need time to load and send successfully.. if it takes too long, I have to switch to 4g.. other than town and cbd areas, everywhere seems to be slow 5g and even worse, I have to switch back a

Question

 • Network

235

2

Starhub Mobile App not able to login using Hub ID with plus sign

Hi all, I have a hub id with plus sign e.g. example+starhub@gmail.com and I am able to login into StarHub web but not able to login to the mobile app.

Question

 • My StarHub App

332

1

0

Termination of Contract Due to Relocation to another country

Hi, My company has asked me to relocate to another country for projects there and therefore I will need to cancel my TV/ Internet in the middle of next month. My contract would have expired in July next year.  Are there fees associated with early termination due to leaving the country for wor

Question

 • Internet Connectivity

233

1

0

how to use the mobile recontract voucher

i am on CIS package, could you help to advice how to use the mobile recontract voucher that shown in picture below?

Question

 • Devices

291

1

0

How can I get a proof of mobile ownership for DBS account opening?

Can somebody help? I need to upload proof of mobile ownership to proceed with the DBS account application. And I just ported from the prepaid to the postpaid card.

Question

 • Postpaid

82

1

0

Unnecessary fees and hassle with transferal of account

My dad had recently passed and was using 3 different services (broadband, home line, cable TV) under Starhub. I went down to the nearest Starhub branch to request for a transfer of account under my name. I was told the only way to do that is to Cancel the current account and create a new one under

Question

 • Home Networking

194

1

0

Recontract Voucher

How to get mobile recontract voucher.last time I recontract I get 100 dollar voucher.How to get again same voucher.Next month I plan to recontract.can give some advice.

Question

 • Postpaid

417

1

0

overcharged $500+

Starhub is a big cheater!!!! Over charged me $500+, and still dare to claim late payment penalty from me. I had reported the stupid overcharged case caused by incapable accountant 2 months ago and still under investigation. I only can comment the investigation team are formed by a group of idiot.

Question

 • Postpaid

28

2

0

Deduction of my balance

>My mobile no. Is < removed private information > was having around main balance 42$ and also I was having Happy plan Internet pack. When I was trying to surf internet in Philippines. but it is showing you don't have enough balance in your account.

Question

 • Prepaid

27

1

0

My account subscription ended on 28th April 2021. Please guide on refund of the deposit

My 12month contract ended on 28th April 2021. I have been trying to get in touch with the support and sent emails but no response. Please guide me by when will I receive my deposit refund.

Question

 • Internet Connectivity

38

1

0

Misleading Online Flash Sale

hello starhub, last week I called about my fiber broadband bill and regarding your misleading online flash sale of free 3mth plan but end up your CSV told me it was 3mth of Hotstar channel... your CSV had told me they will investigate and get back to me in 5days time but I haven't got a callback. ki

Question

 • Internet Connectivity

21

1