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Starhub TV subscription issues with really bad customer care

Hi, We came to Singapore recently. We got 5 postpaid mobile connections. The process was easy. So, in early September, we requested Starhub for a 2mbps broadband connection and 2 Starhub TV connections. A survey person was sent to check connection and see if everything can be installed. He confirm

Question

 • Channels and Programmes

70

1

0

NO SERVICE SIGNAL OVERSEAS

Hi, I'm currently overseas (MALAYSIA) and I need to do a few important transactions and needless to say, I'm having No Service for my starhub postpaid. Badly, and really urgently need help would be greatly appreciated...

Question

 • Roaming

136

1

Where to contact for temporary suspension of Account

Ive tried emailing but have yet to receive a reply, and would like to suspend before the next bill comes.

Question

 • Postpaid

17

1

0

Main balance deducting for no reason

I have purchases happy roam 50$ card and while visiting Australia this month, my main balance is keep on deducting automatically where as i am still remaining with free data roam almost 7gb but my money is keep on going. I have already lost almost 10$ as of now which is totally not acceptable. I am

Question

 • Roaming

8

1

0

Deposit Refund

Hi, Please assist. My mobile contract already ended and moved to diff telco.  Please advise how to request for deposit refund? Thank you Ana

Question

 • Postpaid

10

1

0

Recontract Vouchers

what is the range of vouchers that starhub is giving for recontracting customers? i used to get 300 or 150 every 2 years. 

Question

 • Postpaid

33

1

0

Request for services suspended

Dear sir I want to extend my mobile phone service suspension for another six months My mobile number < removed private information >

Question

 • Postpaid

20

1

0

Account reactivate

Hi I have suspended my line but am going back to singapore soon, would like to reactivate my line. Please let me know the procedure to do so. Thank you.

Question

 • Network

14

1

0

How to claim CIS Promo

I just signed up for a new Starhub CIS plan. Can I check how do I claim for the promotional items - Free 12 months Starhub TV+, iQiyi Subscription and Amazon Prime?

Question

 • Postpaid

34

1

0

MAY I KNOW WHY STARHUB DERPRIVE ME AND MY FAMILY OUR SUNDAY TV SHOW

HI, My Starhub TV Signal was switched to my renew service early Sunday Morning when Scheduled Delivery is supposed to be late afternoon - early evening. So WHY AM I AND MY FAMILY ARE DEPRIVED OF AN ENTIRE SUNDAY OF TV SHOW?!!!! EITHER YOU SEND ME MY DEVICES NOW OR RESTORE MY SERVICE NOW!!!!!!!!!

Question

 • Channels and Programmes

47

1

0

Nominate mobile numbers failed

Hi Good day, I am unable to nominate two mobile numbers into the hub club gold.  When I recontracted the two numbers, I retained the CIS plans for these two numbers. Starhub staff called to say I dropped the two numbers as CIS and nominate as Hub Club Gold members. But alas, I am u

Question

 • Postpaid

21

1

0

Never Ever Resolved Issue

Hi, my team has called, email, posted here, on IG to Starhub regarding a Fraudulent Transaction happening from my account. This is a close to $2k fraud that I have since flagged and no one even bothered to pick up the phone to assist. The latest was an email from a No Reply account from Starhub red

Question

 • Postpaid

24

2

0

Update Recurring Credit Card Info

I have tried using MyStarHub App and My Account to update my Recurring Credit Card info, but encountered error message "Error in Backend" after selecting Card Type, and click on "NEXT" button. Please assist. Thanks.

Question

 • starhub.com

25

2

0

Can I top-up for an asus router from Starhub for 1 Gbps fiber connection?

Hi, I just recently renewed my fiber contract with Starhub and received the default Nokia Smart Wi-Fi set today. I haven't opened the set. I want something more heavy duty. Can I can return the Nokia router (it's still unopened) and top-up for a better router from Starhub - my contract was renewed

Question

 • Devices

162

1

Google Refund- correlation ID

I want to make a google refund ing play store but google asks for correlation id which can be provided by my service provider.

Question

 • Postpaid

9

1

0

Unnecessary fees and hassle with transferal of account

My dad had recently passed and was using 3 different services (broadband, home line, cable TV) under Starhub. I went down to the nearest Starhub branch to request for a transfer of account under my name. I was told the only way to do that is to Cancel the current account and create a new one under

Question

 • Home Networking

192

1

0

Termination of Contract Due to Relocation to another country

Hi, My company has asked me to relocate to another country for projects there and therefore I will need to cancel my TV/ Internet in the middle of next month. My contract would have expired in July next year.  Are there fees associated with early termination due to leaving the country for wor

Question

 • Internet Connectivity

232

1

0

Bill after termination

Anyone knows how to check outstanding bill after termination of service?

Question

 • Postpaid

18

1

0

500 recontract voucher

Early recontract voucher for xl should be yearly. How come my contract is 1st june 2020 to 1st june 2022. And they told me that i will be having my 500 voucher on  Feb 2022. It contradicts the yearly issuance. Its 20 mos already

Question

 • Postpaid

41

1

0

How to we get the free WiFi router when we recontact?

I’m with starhub many years, my WiFi router was old and slow. Why starhub only give free WiFi to new user? Why not to your loyalty customer?

Question

 • Home Networking

82

1

0