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Fraudulent Charges in Starhub Bill

There were some fraudulent itunes charges being charged in my October 2020 Starhub bill. I called Starhub immediately to enquire on this. They instructed me to deal with Apple directly and they won’t be in a position to help. I called Apple and they mentioned that they have already refunded th

Question

 • Devices

51

1

0

Recontract

Dear starhub I received recontract offer from sms on 2 months fee waiver and 2 smart WiFi free but when login the offer only stat for new sign in. It the sms scam or true and I also been trying to call in starhub before 31 dec but always not attended to. I try again yesterday and told to press one

Question

 • Internet Connectivity

44

1

0

Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

25

1

0

Starhub SG - Breaching the contract

I worked as a contract staff to a leading Bank in Singapore. I have received a telco promo email from HR. Using my contract staff pass and EP as proof, I have successfully booked the postpaid mobile connection on contract with CIS Promo that has free Caller Number Display for 24 months from Nov 2018

Discussion

 • Postpaid

52

0

Online Authentication using Singpass or Two Factor Authentication?

In view of increasing online threats, please consider introducing online authentication using either Singpass or adding two factor authentication. Much effort has been made to keep Singpass secure and it makes sense to leverage. Imagine the PR disaster in the event of a data leak :-(

Idea

 • Ideas Exchange

34

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Recontract Voucher

Hi, my current contract ending March 2021, i just like to find out if I am eligible to receive any voucher for recontract?

Question

 • Postpaid

29

1

0

5G network issue

I am having network issue with starhub for more then a month, I keep getting network drop and zero network signal icon. Changed my sim already, but still faced the same issue. Starhub customer service and network team keep asking me to wait for 48 hours and drag this issue without a proper resoluti

Question

 • Postpaid

43

2

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

36

1

0

Porting from prepaid to postpaid took 18 days and still counting

I have opt to port-in my Starhub prepaid number to Starhub postpaid number by signing up new mobile line online. I received the postpaid SIM on 1 Aug and activate the card immediately. However, until 5 Aug, the porting of number did not take place, and until today it is still not ported. I sent mes

Question

 • Postpaid

177

2

Change from Homehub to broadband only

Hi. I wish to change from my current homehub plan to broadband only plan. Any idea how to do it online or it must be done physically at the shop?

Question

 • Devices

78

1

0

why is it there is not much benefit left for hub club?

i have 4 line with starhub and 2 homehub. but there is no early recontract benefit for it already. and i gonna move all service to one location to enjoy the hub club discount. can starhub do something?

Question

 • Discussion

30

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I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobile line with Starhub, I intended to subscribe a second mobile line. To my shocking dismay, I was told that I am limited to only one mobile line servic

Question

 • Postpaid

43

1

0

Main Balance forfeited according to support - No OTP Received to check balance on App and USSD code running... when I dial *123#

I have reached out on Whatsapp but no one can help me. Now no one is responding anymore. I was told that $99+ is no longer in my account. No OTP Received to check balance on App and USSD code running... when I dial *123#. I have also not received any warning like before that balance is expiring soon

Discussion

 • Prepaid

24

2

0

Recontract Voucher

Hi i'm on CIS plan and I didnt know I had a $200 recontract voucher until yesterday. Unfortunately it expires today and I no longer see it anymore. Can i request to get the voucher again as I want to recontract my plan this coming weekend.

Question

 • Devices

32

1

0

Request waiver of international data roaming charges

Hi StarHub, I would like to request for a waiver of the international data roaming charges. I forgot to turn off the data roaming when I insert my sim card into a new phone while I am overseas. The bill is $240. Kindly advise. Thank you!

Question

 • Roaming

43

1

0

Starhub number is unable to be verified

Hello, I'm trying to top up my prepaid starhub number using Starhub prepaid apps and prepaid online top up website and i always gets error message "Error when verifying mobile number" By the way I am currently staying overseas and need to get my Starhub number back online. Could you please help? T

Question

 • Prepaid

81

1

0

starhub terminated customer internet due to sales team didn't process the recontract order

this is the second time starhub can't fulfil an renewal contract request and the internet is discrupted and customer service mentioend there's nothing they can do about it but to wait for a call back within 24 hours. which means internet down for 24 hours for a paying customer just because they fail

Discussion

 • Internet Connectivity

17

1

Temporary suspension my mobile line

Hi I am leaving Singapore for 3 months. Please can advise how to suspend my line. Thanks

Question

 • Postpaid

22

1

0

Starhub TV subscription issues with really bad customer care

Hi, We came to Singapore recently. We got 5 postpaid mobile connections. The process was easy. So, in early September, we requested Starhub for a 2mbps broadband connection and 2 Starhub TV connections. A survey person was sent to check connection and see if everything can be installed. He confirm

Question

 • Channels and Programmes

70

1

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WiFi 6 and WiFi 6E  Routers

HI Starhub, Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86  Netgear Orbi Mesh WiFi 6 Sy

Discussion

 • Devices

157

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